Verify if you can use the Easy Switch procedure. This means that Proximus takes care of everything, from cancellation at your current provider to full installation by our technician.
If Easy Switch doesn't apply, you can cancel your contract with your current provider as soon as the installation is done via letter, phone or mail.
Your contact numbers
Will you transfer your (fixed and/or mobile) numbers to Proximus? Don’t cancel them, Proximus takes care of the transfer.
The devices of your current provider
Are you renting devices at your current operator? Make sure to return these devices, as Proximus doesn’t support them. You will need a new modem and/or decoder from Proximus.