Keep your smartphone in top condition!

Published on 04/09/2019 in Service

Get your free replacement phone and you’re available again for your customers in no time. Don't give viruses and hackers a chance, protect your smartphone. Or give him a protective layer, no more scratches and dents!

Keep your smartphone in top condition!

Broken, lost or stolen mobile?

Running your business without your smartphone... Just impossible, right? No need to worry, pick up your free replacement smartphone from your Business Expert in the Proximus Shop nearby and keep it for a month.
You're immediately reachable again for customers, your business continues.

Your advantages at a glance:

  1. Completely free of charge
  2. Immediately receive another device, you’re instantly reachable again
  3. Business continuity guaranteed
  4. Keep it for one month, plenty of time for a repair or new device
  5. Your privacy is guaranteed by a reset of the device after use

One more tip: be sure to block your SIM card if your phone has been stolen.

Contact your Business Expert

A replacement device is provided in the event of loss or theft, or if the original device is faulty. Valid for private customers, freelancers and SMEs who have had a GSM subscription for at least three months and have paid at least one bill. Signing up to this programme requires the account manager’s agreement.

Subject to available stocks of replacement devices. The replacement device may not necessarily be the same as the original. It remains the property of Proximus and must be returned within the stated time and in its original condition, otherwise fixed compensation will be claimed, as set out in the contract.

Free replacements can be issued no more than twice over any 12-month period, unless the original device is repaired by Proximus.

Proximus may cancel this free option at any time.

Terms and conditions

Mandate document for account owners (.pdf in French)

Get off to a flying start

Keep your smartphone in top condition with these services:

Smartphone Omnium

Check out the Smartphone Omnium coverage: an equal model smartphone will be sent to you. Wherever you are in the European Union.

This way, you always stay close to your customers. Guaranteed.

Deliveries from Monday to Friday from 10 AM to 6PM, except on holidays.

More about Smartphone Omnium

Norton Security

Don't give viruses and hackers a chance. They can completely mess up your mobile device too.

What's more, you'll be able to track down your smartphone easily in case it gets stolen. All of that, for €2 /month!

More about Norton


Want to fully protect your smartphone, without using a cover or pouch? Clear-Coat gives your phone a protective layer - ideal against scratches and dents!

Available in matt, classic or fusion versions. A future replacement of the film costs €8.

Choose your Clear-Coat, from €35.99.

Visit your Proximus Shop

Smartphone Start

We'll swap or install your SIM card. And if you 'd like us to, we'll also show you how to use your smartphone. All for free.

We can also fully configure your new smartphone, give personalised training,... Starting from just €10.

Visit your Proximus Shop


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