Manage your communication via the Proximus network

Welcome to the Proximus voice call help page. Here you will find all the information you need to optimally manage your phone calls.

Whether you want to call via Wi-Fi for better indoor connection, use mobile internet for your calls, or set up your voicemail - our step-by-step guides will get you started quickly.

Wi-Fi calling

Take advantage of excellent call quality, even in areas with limited network coverage thanks to Wi-Fi calling. This feature allows you to make calls over any available Wi-Fi network.

  • Easy to set up on most modern smartphones
  • Ideal for buildings where the mobile signal is weak
  • Seamless transition between Wi-Fi and mobile network during calls
  • No extra costs - you pay the same rate as for normal calls

Mobile internet calling

Use your mobile data connection for voice calls (VoLTE) or video calls. This technology offers better sound quality and faster connections than traditional calls.

  • Clearer calls with HD sound quality
  • Faster connection setup when starting a call
  • Ability to call and use the internet simultaneously
  • Available on the Proximus 4G/5G network

Set up voicemail

Personalize your voicemail to efficiently manage missed calls. Learn how to configure your greeting message, listen to your messages and activate SMS notifications for new voicemail messages.

  • Record a custom greeting message
  • Listen to voicemail remotely
  • Receive notifications via SMS or email
  • Forward to voicemail for unanswered calls

In rare cases you need to first configure Proximus voicemail number.

Popular devices

Find specific guides for the most popular smartphones. Our detailed instructions are tailored to each device type, so you can quickly and easily get started with your new phone on the Proximus network.

Troubleshooting common issues

Are you experiencing problems with your voice calls? Here are some solutions to the most common problems:

Check your network connection or try activating Wi-Fi calling in an area with limited coverage. Sometimes switching from 4G to 2G in certain areas can improve the stability of your calls.

Restart your phone or check if you have sufficient network coverage. Make sure your device is not in airplane mode and that calls are not blocked by settings. See also how to solve call issues.

Make sure the forwarding to voicemail and other voicemail settings are set up correctly.