Unable to make or receive calls on your mobile or smartphone? Often you can resolve the problem simply, without having to call our technical department.
Are you having trouble surfing? Check the settings for 5G, 4G or 3G.
Just like other electronical devices your mobile or smartphone may experience a problem now and again. Switch off your device for about 30 seconds and then switch it on again.
If you see the network symbol with sufficient signal strength (
) on your device, proceed to step 3. If you don't see the network symbol or if the signal strength is insufficient, follow the steps below:
) is switched off on your device by swiping up or down on your start screen.
)? Test your device in another location, preferably outdoors, where there is less chance of disruption.
)? Thanks to calling via Wi-Fi, you can call and text anywhere in Belgium, even without a mobile signal. Check if your smartphone is compatible and activate call via Wi-Fi.‘Do Not Disturb’ is often activated by accident (especially on iOS devices) and mutes the sound of calls, alerts and notifications when your device is locked. Follow the steps below to deactivate this function:
There are two ways to do this on iOS:
.Deactivate call divert, as this can cause your mobile to no longer ring or your calls to be immediately forwarded to another number.
Check the validity on your Pay&Go card. If your Pay&Go card is no longer valid, you will need to buy a new card.
Test your SIM card in another device: If your SIM card works in another device, the problem lies with your device. Contact the manufacturer of your device or reset your device to factory settings. Please note: A reset may result in the loss of certain data or settings.
Does your SIM card not work in another device, have you had your SIM card longer than 4 years or your SIM card number does NOT start with "2100"? Exchange your SIM card free of charge in a point of sale.
A simple solution? Just like other electrical devices your mobile or smartphone may experience a problem now and again. Switch off your device for about 30 seconds and then switch it on again.
If you see the network symbol with sufficient signal strength () on your device, proceed to step 3. If you don't see the network symbol or if the signal strength is insufficient, follow the steps below:
) is switched off on your device by swiping up or down on your start screen.)? Test your device in another location, preferably outdoors, where there is less chance of disruption.)? Thanks to calling via Wi-Fi, you can call and text anywhere in Belgium, even without a mobile signal. Check if your smartphone is compatible and activate call via Wi-Fi.Deactivate call barring , because this may prevent you from being able to call any numbers at all or certain numbers (e.g. paying numbers, international numbers, etc.).
Are you abroad and have you activated a block for roaming? Ask the administrator of your subscription or your employer to contact our customer service.
Check the calling credit & validity on your Pay&Go card, top up your Pay&Go card in case of insufficient credit or buy a new one if your card is no longer valid.
Test your SIM card in another device: If your SIM card works in another device, the problem lies with your device. Contact the manufacturer of your device or reset your device to factory settings. Please note: A reset may result in the loss of certain data or settings.
Does your SIM card not work in another device, have you had your SIM card longer than 4 years or your SIM card number does NOT start with "2100"? Exchange your SIM card free of charge in a point of sale.