If your device does not respond after an update, try a forced restart by holding the power button and volume button for a few seconds. If the problem persists, a factory reset may be necessary.
Other Settings at Proximus - Advanced Configuration and Management
Manage advanced settings on the Proximus network
Welcome to the Proximus other settings help page. Here you will find all the information you need to configure and manage advanced settings on your device. Whether you want to restart your device, choose a network abroad, or install updates, our step-by-step guides will get you started quickly.
Restart, Backup, and Reset
Learn how to properly restart your device, back up your data, and reset your device to factory settings if necessary.
- Safely restarting your device in case of problems
- Making a full backup of your important data
- Selectively or fully resetting your device
- Data recovery after a reset
- Troubleshooting frozen devices
Choose Network Abroad
Discover how to select the right mobile network when you are abroad for optimal coverage and to avoid unexpected costs.
- Manually selecting a preferred network
- Optimizing automatic network selection
- Configuring data roaming settings
- Choosing networks within the European Union
- Network management in non-EU countries
Install Updates
Stay up-to-date with the latest software and firmware for your device and SIM card to make optimal use of the Proximus network.
- Installing operating system updates
- Updating Proximus services
- Firmware updates for your device
- Carrier updates for optimal network performance
- Configuring automatic updates
Popular devices
Find specific guides for the most popular smartphones. Our detailed instructions are tailored to each device type, so you can quickly and easily get started with your new phone on the Proximus network.
Troubleshooting common issues
Are you experiencing problems managing your usage? Here are some solutions to the most common problems:
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Check if data roaming is enabled in your settings. Try manually selecting a network if automatic selection does not work. Ensure that your plan allows international roaming.
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If updates cannot be downloaded, check your internet connection and available storage space. Try again via a Wi-Fi network to limit data usage.