Check the placement of your router, avoid obstacles and sources of interference. Consider using Wi-Fi extenders for larger homes. See also the 10 tips to improve your Wi-Fi and internet.
Proximus internet help: Wi-Fi & mobile internet setup & troubleshooting
Welcome to the Proximus internet help page. Here you will find all the information you need to optimally set up and use your internet connection on your mobile phone.
Whether you are experiencing problems with your Wi-Fi connection or want to share mobile internet, our step-by-step guides will help you get online quickly.
Connect to Wi-Fi
Learn how to securely connect your devices to your Proximus Wi-Fi network. Our simple instructions will help you set up a stable and fast connection on all your devices.
Connect to Wi-Fi via WPS
Discover how to quickly and easily connect to your Wi-Fi network via WPS (Wi-Fi Protected Setup). Ideal for devices without a keyboard or with limited input capabilities.
Connect to mobile internet
Complete guide to setting up and using your mobile data connection. Optimize your settings for faster browsing and a better user experience on the go.
Share mobile internet
Learn how to use your smartphone as a hotspot to give other devices internet access. Ideal for on the go or as a backup when your fixed connection is unavailable.
Popular devices
Find specific guides for the most popular smartphones. Our detailed instructions are tailored to each device type, so you can quickly and easily get started with your new phone on the Proximus network.
Troubleshooting common internet problems
Are you experiencing problems with your internet connection? Here you will find solutions to the most common problems:
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Check your cabling and modem connections. Restarting your modem can often resolve temporary issues. See also how to solve internet issues.
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Check your network coverage and data bundle. In some cases, restarting your smartphone can also help.