If you are having problems sending or receiving e-mails, check your internet connection and the settings of your e-mail account. Sometimes resetting your account can solve the problems.
Manage your communication via the Proximus network
Welcome to the Proximus e-mail and messages help page. Here you will find all the information you need to optimally set up your e-mail accounts and messaging services.
Whether you want to configure your e-mail on your smartphone or send MMS messages, our step-by-step guides will get you started quickly.
Set up e-mail
Learn how to set up your e-mail accounts on your smartphone or tablet. We guide you through the configuration of your Proximus e-mail address as well as other e-mail accounts such as Skynet, etc.
- Easy configuration on Android and iOS devices
- Synchronization of multiple e-mail accounts
After configuration you can use all e-mail functions: automatic signatures, notifications and alerts, etc.
Set up MMS
Configure your phone to send and receive multimedia messages. With MMS, you can share photos, videos and audio with your contacts.
- Activating MMS services on your Proximus subscription
- Correct APN settings for MMS
- Setting up automatic media downloads
Popular devices
Find specific guides for the most popular smartphones. Our detailed instructions are tailored to each device type, so you can quickly and easily get started with your new phone on the Proximus network.
Troubleshooting common issues
Are you experiencing problems with your e-mail or messaging services? Here are some solutions to the most common problems:
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MMS messagescannot be sent via Wi-Fi. Quickly check if mobile data is enabled and if you have the correct APN settings for the Proximus network.
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Are you having problems sending large files? Consider using services like WeTransfer or Proximus Cloud for sharing larger files.
Frequently asked questions about email and messages
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Visit the step-by-step guide to set up your Proximus email on a new smartphone.
In short: go to the e-mail app on your device. Choose to add a new account, select "Other" or "Manual configuration", and then use skynet.be or proximus.be as the domain. Enter your full e-mail address and password, and use the correct IMAP or POP3 server settings that you can find on our website.
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SMS (Short Message Service) is for text messages up to 160 characters, while MMS (Multimedia Messaging Service) is used for sending media files such as photos, videos and audio clips. MMS uses mobile data and may incur additional costs depending on your subscription.
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No, MMS messages can only be sent via a mobile data connection. Make sure that mobile data is enabled on your device, even if you are connected to Wi-Fi.