There are several advantages to first speaking with the voice assistant. Our voice assistant can handle 100% of the intake for all service-related topics, helping you quickly and efficiently. It also offers various self-service options, such as sending a copy of your invoice or restarting your modem. If needed, you’ll be transferred to the most suitable agent operator to get the tailored support you need.
Why use the Proximus Assistant?
Available 24/7
The voice assistant is always ready to help you, anytime, day or night.
Easy to use
Simple and intuitive, the voice assistant answers all your questions.
Privacy first
Secure conversations and full protection of your personal data.
How to talk to the voice assistant?
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Call 0800 55 800
Have a billing issue, want to activate internet, or need help with something else? The voice assistant is happy to help you at 0800 55 800.
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Ask your question
Ask one question at a time and let the assistant respond. Not understood? Phrase your question more simply.
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Let the assistant lead the conversation
Already asked your question? For smoother support, let the assistant guide the flow.
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No answer to your question received?
The assistant couldn't help? You’ll be connected to an Agent operator during office hours.
If your question was answered, you can ask another one or just hang up.
The benefits of the Proximus Assistant
Always help, no waiting time
The Proximus Assistant is always ready to help on 0800 55 800. No waiting time. Get support when you need it.
Help with over 80 topics
Ask your question, and the Proximus Assistant gives you a direct answer. With knowledge on 80+ topics, it understands you and helps fast. Need more help? It connects you to an agent during office hours.
Privacy guaranteed
Your privacy is our priority. The Proximus Assistant keeps your questions safe. No personal data is stored or shared outside Proximus.
Questions about Proximus Assistant?
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Our voice assistant is fully equipped to manage all service-related questions. That means he can help you with billing, administrative, and technical matters.
For example: he can send you a copy of your invoice, explain how to restart your modem, or guide you to find your Wi-Fi code.
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Yes! Calling our 0800 number is completely free of charge.
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Absolutely. Anyone can call our 0800 number. If you're interested in becoming a Proximus customer, the voice assistant will likely transfer you to an agent operator after the intake.
For instance, if you want more information about the Flex+ fiber packs, the assistant can either connect you directly to the right sales agent operator or send you an SMS with a link to the relevant product page on our website.