More stable and faster Wi-Fi

Wi-Fi 6 is the new Wi-Fi generation, also known as Wi-Fi 802.11 ax. including improvements compared to previous versions. The new Internet Box uses Wi-Fi 6.

Compared to Wi-Fi 5, Wi-Fi 6 has several advantages:

• Wi-Fi 6 is faster: Up to 40% faster than wi-Fi 5.
• Wi-Fi 6 is stable when more devices are connected at the same time. For example: watching YouTube, making video calls, online gaming is stable and fluent with Wi-Fi 6, without buffering or interruptions.
• Wi-Fi 6 decreases your energy consumption. It automatically puts connected Wi-Fi 6 devices in “sleeping mode” when no internet signals are sent. This has a positive impact on the battery life of your devices and your energy bill.
• Wi-Fi 6 is more secure. Thanks to WPA3 (Wi-Fi protected Access 3), your Wi-Fi network is better protected, even when non-complex passwords are used.

If you experience poor coverage or slow Wi-Fi, you can improve the quality of your network! Some easy tips and tricks will help you get the most out of your Wi-Fi at home.

Not a customer yet?
Our new Internet Box has Wi-Fi 6 and is included in our Flex pack combinations with superior internet experience.

• Discover our pack with Wi-Fi 6

Already a customer?
Log in to Proximus+ app & upgrade to the new Internet Box to transform your Internet experience with Wi-Fi 6. If you have a Flex pack with superior Internet experience it's free, for any other Internet product, it's €49. Note that you can only do this in the application, not via MyProximus web.

• Upgrade to the new Internet Box via MyProximus

Yes, you can! Log in to Proximus+ app and upgrade to the new Internet Box to transform your Internet experience with Wi-Fi 6. If you have a Flex pack with superior Internet experience it's free, for any other Internet product, it's €49. Note that you can only do this in the application, not via MyProximus web.

• Upgrade to the new Internet Box via MyProximus

After receiving your new Internet Box, a shipping label will be sent to you to to send back your previous modem. We will take good care of it and give it a second life! If you don’t send back your equipment in the given time frame a fee will be charged.

By upgrading to the new Internet Box in Proximus+ app, your current Wi-Fi credentials will be saved to your new Internet Box and all your devices will seamlessly reconnect!

Of course, we’re here to help! Click on "I need more help" on the bottom of this Support page to get extra support!

Yes, all your existing devices will continue to work even if you have a new Internet with Wi-Fi 6. However, to fully benefit from the Wi-Fi 6 advantages, your device must support Wi-Fi 6.

Many Wi-Fi 6 ready devices are already on the the market. To check if a device support Wi-Fi 6, look in the product specifications for Wi-fi 6 or ‘AX’.

Smart Wi-Fi monitors your Wi-Fi experience remotely and suggests by means of the Proximus+ app pro-active actions to improve your Wi-Fi experience, for example by providing tools to optimise Wi-Fi Boosters placement or by suggesting to add supplementary Wi-Fi boosters for a better coverage.

In addition, Smart Wi-Fi manages all your connections and automatically adapts to provide you with the best Wi-Fi coverage at home:

• for optimal speed, without interruptions, when surfing on different devices
• for a stable connection even when you move from room to room

This is possible thanks to a smart usage of both available Wi-Fi frequency ranges (2.4 GHZ and 5 GHZ) in function of your device capabilities, the bandwidth needs of the device and the usage of other devices.

And thanks to a seamless connection between your b-box/Internet Box and your Wi-Fi boosters.

All new Proximus customers benefit from this “Smart-Wi-Fi” service without the need to “activate” anything manually.

Existing customers can easily activate Smart Wi-Fi through the Proximus+ app without any cost.

Thanks to the Mesh technology, Wi-Fi boosters communicate with each other and give your whole home seamless Wi-Fi coverage, without loss of speed.

In function of usage of the network (number of devices, bandwidth need, etc.), in a mesh network, the way the different access points interoperate changes dynamically to always guarantee the best usage experience as possible.

Mesh Wi-Fi is only supported by our new Internet Box and Wi-Fi boosters.