Identification of your prepaid card

Identification of your prepaid card

Register your Pay&Go card now!

It is a legal requirement for all prepaid customers to identify themselves.
If you are a new Pay&Go customer, you must register before using your card.

Below, choose how you would like to register.

Choose how to identify your prepaid card

Register your card yourself

Online

  • With your electronic ID card (eID) and PIN code
  • Or top up your Pay&Go card using your Bancontact, Mastercard, Visa, Visa prepaid cards or Paypal: you will be required to register again every 18 months.
Identify yourself online

Go to your Proximus Center

One of our staff member will be happy to help you. Don't forget to take your electronic identity card, your passport or any other identity card with you to the Center.

Find a point-of-sale

Register a family member's card

If you have a Proximus subscription, you can easily register the prepaid card of your children, parents, grandparents, brothers or sisters. Your family member's prepaid card will then be registered in your name and you will also be responsible for it!

Online on MyProximus

  1. Click the link below and select the 'MyProximus' option after having entered the number of the prepaid card you want to register.
  2. To log in, use your MyProximus name and password.
  3. Fill in the data of your family member's prepaid card that you want to register.
MyProximus

Via sms

Send a text message from your Proximus mobile number to 8804, mentioning:

  1. The word IDENT (in capital letters)
  2. Followed twice by the number of the prepaid card you want to register

For example: 'IDENT 0470123456 0470123456' This method only works with a Proximus mobile number!

View the general terms and conditions governing the registration of prepaid cards.

Or simply opt for FullControl!

Instead of identifying your Pay&Go card, you can simply switch to our FullControl bundle. This gives you all the advantages of a subscription for a low limited fixed amount, without exceeding your budget. And it also means you're registered and in order with the authorities right away!

Mobilus FullControl

Frequently asked questions

I use a prepaid card. Am I required to to register?

Yes, since December 2016 all holders of Pay&Go cards without automatic top-ups have been required to register.  This also applies to cards in alarm systems, home automation appliances or other devices that contain a Pay&Go card. You can identify yourself immediately in a Proximus Center or identify your Pay&Go card online.

Can I use my prepaid card if I don't register?

No. If you don't register you'll not be able to make or receive calls Texting and mobile Internet will not be possible either.

Is my registration definitive?

The registration is definitive unless you have registered when topping up via the bank. In that case, the registration of your Pay&Go card applies for only 18 months. You will therefore need to register again.

Our top-up cards are no longer anonymous

Contact

Our advisors are at your disposal. Choose your contact mode.

  • Call us on 0800 55 800Mo – sat: 08:00 – 22:00
    Technical questions: 08:00 – 24:00 (7/7)

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