Identification of your prepaid card

Identification of your prepaid card

Identify your Pay&Go card now !

From now on, all holders of a prepaid card without automatic top-up are legally required to identify themselves.

If you are a new Pay&Go customer, you have to identify yourself before using your prepaid card. Choose below how you would like to identify yourself.

You are an existing customer with a prepaid card that is blocked? You have until 7 September 2017 to identify yourself and unblock your prepaid card. After this date, the prepaid card will be deactivated definitely: the credit and number will be lost.

So, identify yourself before it’s too late! 

Choose how to identify your prepaid card

Identify your card directly

Online

  • With your electronic ID card (eID) and PIN code
  • Or top up your Pay&Go card using your Bancontact, Mastercard, Visa, Visa prepaid cards or Paypal.
Identify yourself online

Go to your Proximus Center

One of our staff member will be happy to help you. Don't forget to take your electronic identity card, your passport or any other identity card with you to the Center.

Find a point-of-sale

Ask a family member to identify your card

Any existing Proximus postpaid customer can identify a prepaid card in his or her name for their partner, children, parents, grandparents, brothers or sisters
Attention: your prepaid card will be in the name of this family member. Not in your name.

Online on MyProximus

A member of your family can identify your card easily. He has to:

  1. click on ‘Identify online’
  2. login with his or her existing MyProximus account
  3. fill in the form.

It’s easy to do!

Identify online

Via MyProximus-app

After downloading the MyProximus-app, he simply has to:

  1. login with his/her existing MyProximus account
  2. click on ‘My Profile’
  3. fill in the form.

That’s it!

App Store Play Store Windows Store

Via sms

If the member of your family has no MyProximus account?
He/she can send an sms to the number 8804 from his postpaid card in his mobile phone with :

  1. IDENT (in capital letters)
  2. followed by two times the prepaid number you want to register (with a space between numbers).
  3. For example “IDENT 0470123456 0470123456"

Of course, it’s free!

The general terms and conditions of Pay&Go have been adapted as a result of the legal identification obligation. You will find the provision on identification in Article 4.

Or simply opt for FullControl!

Instead of identifying your Pay&Go card, you can simply switch to our FullControl bundle. This gives you all the advantages of a subscription for a low limited fixed amount, without exceeding your budget. And it also means you're registered and in order with the authorities right away!

Mobilus FullControl

Frequently asked questions

I use a prepaid card. Am I required to identify myself?

Yes, as from December 2016, every Pay&Go prepaidcard holder without automatic recharging, needs to identify himself. This is also the case for prepaidcards which are used in alarmsystems, home appliances or other devices that can hold Pay&Go prepaidcards. You can identify yourself by visiting a Proximus Center or by identifying your Pay&GO prepaid card online.

Can I use my prepaid card if I don't identify myself?

No, when not identified, you can no longer emit or receive calls. The functionalities of texting and surfing will also be blocked.

If I’m not identified in time, can I still unblock my Pay&Go prepaid card?

Yes, customers who activated their card before 16 December 2016 and who are not yet identified, have until 7 September 2017 to identify themselves to unblock their card. After this date, when not yet identified, the card will be deactivated definitely: the credit and number will be lost.

Our top-up cards are no longer anonymous

Contact

Our advisors are at your disposal. Choose your contact mode.

Contact