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Moving made easy

A few clicks and all will be arranged!

Select the move adapted to your situation

Move your Internet, landline, TV (and mobile)

Give notice of your move 2 weeks in advance. The technician will make sure all is installed when you’re moving in.

Move fee: 59

Only a mobile subscription

Changing your address is dead easy and free: fill out the form and we'll contact you within 2 hours. Don’t forget to check if you have all your telecom essentials.

Building or renovating?

Connect your new home to the Proximus infrastructure during the building/renovation phase!

What's included in the move fee?

Full installation by an experienced technician

Installation of the Proximus connection

Cabling (max 20 meters, eventually with horizontal drilling in a wall) and a check of existing cabling

Installation and configuration of the modem, including securization and Wi-Fi

Installation of the TV decoder + small demo

Configuration of a PC to access internet (using a cable or a built-in wireless card) + configuration of a tablet/smartphone

Installation of an e-mail address and an alias on 1 PC

Configuration of your My Proximus account

Mobile coverage check

Continue surfing, watching TV and calling without worries

Keep on surfing

For free via Smart Wi-Fi or Wi-Fi Hotspots or on other devices by using your smartphone as a mobile access.

Don't miss your program

With your Proximus TV comes the free Proximus TV app to watch TV on your computer, tablet or smartphone.

Stay available

Divert incoming calls to another phone or smartphone.

Test your Internet and TV possibilities

What is the speed, the amount of TV's and the technology you can get at your new address?

Discover the internet technology at your new address.

How many TV’s can you connect in your new home?

Why not welcome the latest technology to your home?

Practical topics

Do I move the Proximus devices?

Yes, you need to take all Proximus devices and cabling with you when you’re moving.

How will I stay updated about my move?

You’ll find info about your move in the MyProximus app. It’s possible to consult or modify your appointment there.
We will also proactively communicate:

  • Confirmation of your move request via e-mail
  • 2 days before your actual move, we text you
  • 30 minutes before arriving, the technician calls to confirm his visit
  • During the installation, the technician is available for questions
The move checklist

You’ve got a lot on your mind when you’re moving. Help is available: our move checklist helps you plan it all!

No cabling? Check our wireless solutions

Not a fan of cabling? Count on our wireless solutions to connect your decoder to your modem.

Besoin d’une meilleure couverture mobile?

You’d like to benefit from a better mobile coverage in your home? Consider it done with the Mobile Coverage Extender!

All is easier with the electronic bill

Make sure no bill gets lost and cause deactivation of your services, don’t forget to request a mail forwarding. Or choose an electronic bill, that’s even easier!

​General conditions

The rate for a standard installation is €59, including different elements:

  • Installation of the Proximus connection
  • Cabling (max 20 meters, eventually with horizontal drilling in a wall) and a check of existing cabling
  • Installation and configuration of the modem, including securization and Wi-Fi
  • Configuration of a PC to access internet (using a cable or a built-in wireless card) + configuration of a tablet/smartphone
  • Installation of an e-mail address and an alias on 1 PC
  • Configuration of your My Proximus account
  • Mobile coverage check
  • Installation of the TV decoder + small demo

The type of installation that will be carried out at your new home will be discussed with you during the introduction of your request. Please get as much information as possible on the available infrastructure at your new address, on beforehand (presence or not of a Proximus connection, placement of this entry point, identity of the former Proximus customer…).

If the Proximus connection isn't available yet at your new address, our team will need to carry out extra work to establish a connection between the cabling in your street and your home. This intervention will be done the same day but isn’t included in the price for standard installation, neither are the extra devices like Wi-Fi enhancers.

Do you have a question?

Ask one of our advisors. Make your choice:

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