Let’s move together

Pack promo

Enjoy installation from a technician for instead of €79 €0

  • Hassle-free, we handle everything
  • Stay connected without interruption
  • Easy move of your services

Moving couldn’t be simpler

Whether you’re moving in together, growing your family or changing scenery, we’ll make sure your services move with you:

  • Enjoy the same quality of service, even at your new address.
  • Throughout your move, we’re here for you if you have questions or need support.
  • No paperwork, no stress. Just share your moving details 5 weeks in advance and we’ll handle the rest.

Installation options

Depending on your setup, you can install it yourself or have an expert come to your home. Pack customers enjoy a premium advantage: free installation by a technician.

Self-installation

Available for specific setups

Perfect if you want a fast, flexible start.

  • No need to wait for a technician
  • Simple step-by-step guides to help you install

Free

Installation by a technician

Free for Pack customers

Ideal if you prefer us to take care of everything or your setup is a bit more complex.

  • Installed within your chosen move-in timeframe 
  • We handle all cabling(max 20m) and configuration

instead of €79 €0
see promo conditions*

Take your Proximus devices with you

When you move, don’t forget to take your main Proximus equipment with you. That includes: your Internet Box, any Wi-Fi Boosters, your TV decoder(s), remote(s)and all cables/power supplies.

Other cases

New construction or renovation?

Connect your home to the Proximus network infrastructure during the building or renovation phase.

Moving with a mobile subscription?

It’s even easier...you can update your billing address in the Proximus+ app or MyProximus. You can also notify us by filling in a form and we’ll call you back quickly to confirm your new address.

Check our to-do list

We compiled different lists to help you to make sure everything is well planned and get your move off to a good start!

Questions about your move?

Self-installation is available when your setup allows it. When you submit your moving request, we run a quick technical check based on your address and network configuration. If everything is compatible and your internet can be activated remotely, we will let you know during the process whether the self-installation option is possible.

For a fiber installation, self-installation is only possible if fiber has already been used at that address recently and the fiber equipment is already in place.

If self-installation isn’t possible for your address or product, we will propose installation by a technician instead.

You’ll find info about your move in the Proximus+ app. It’s possible to consult or modify your appointment there.
We will also proactively communicate:

  • Confirmation of your move request via e-mail
  • 2 days before your actual move, we text you
  • 30 minutes before arriving, the technician calls to confirm his visit
  • During the installation, the technician is available for questions

No worries. You can still request your move, but the activation date may need to be adjusted if the current occupant’s Proximus services are still active.

To avoid delays:

  • Make sure the address details you enter match the exact address (street, number, box).
  • Ideally, the current occupant should also request their transfer or cancellation with Proximus.

If the current occupant has not planned their cancellation yet, we may contact you to propose the earliest possible activation date.

It depends on the technical situation at your new address. That’s what determines which products and equipment are possible there.

What you should do:

  • Move first with your current equipment. Once you’re installed, you can check the Wi-Fi and connection quality and see if you need extra equipment (for example, a Wi-Fi Booster).
  • If you do a self-installation, you can check what’s possible for your new address in the Proximus+ app or MyProximus.
  • If a technician installs your services, they will assess the setup on site and confirm if any device swap or extra equipment is needed.

You can always request product changes at any time via the Proximus+ app or MyProximus, independently from your move.

Get help changing products or options.

Not a customer yet?

Can I get Fiber at my new address?

Check if this latest technology is available at your new home. If so, this is a new installation.

How to switch telecom operators?

To switch to Proximus you only need your Easy Switch ID and your current customer number. We'll take care of everything, from the cancellation request from your previous operator to the complete installation.

Want to become a Proximus customer?

You’ll be sure to find an offer that suits your needs. Combine unlimited internet, mobile or TV and enjoy a nice promotion.

The Terms and Conditions and Pricelist & tariffs apply.

Installation:

Self-installation is always free. Installation by a Proximus technician costs €79. Technician installation is free if self-installation isn’t technically possible and a Proximus technician is required, or if a temporary promotion applies to this installation method.

In the case of installation by a technician, the service includes up to 20 meters of cabling. Any additional cabling beyond 20 meters will be charged at €5 per extra meter.

Web promo:

Free installation by a technician if you have a Flex+ pack (value: €79).