Moving made easy
A few clicks and all will be arranged!
Select the move adapted to your situation
Move your internet, landline, TV (and mobile)
Give notice of your move 2 weeks in advance. The technician will make sure all is installed when you’re moving in.
Move fee: €59
€0 in case of a Tuttimus or Familus pack, existing or new1
Building or renovating?
Connect your new home to the Proximus infrastructure during the building/renovation phase!
What will we do for your move?
Full installation by an experienced technician
Test your internet and TV possibilities
What is the speed, the amount of TV's and the technology you can get at your new address?
- How can you continue surfing, watching TV and calling?
- Do I move the Proximus devices?
Yes, you need to take all Proximus devices and cabling with you when you’re moving.
- How will I stay updated about my move?
You’ll find info about your move in the MyProximus app. It’s possible to consult or modify your appointment there.
We will also proactively communicate:
- Confirmation of your move request via e-mail
- 2 days before your actual move, we text you
- 30 minutes before arriving, the technician calls to confirm his visit
- During the installation, the technician is available for questions
- The move checklist
You’ve got a lot on your mind when you’re moving. Help is available: our move checklist helps you plan it all!
- No cabling? Check our wireless solutions
Not a fan of cabling? Count on our wireless solutions to connect your decoder to your modem.
- Need a better mobile coverage?
You’d like to benefit from a better mobile coverage in your home? Consider it done with the Mobile Coverage Extender!
- All is easier with the electronic bill
Make sure no bill gets lost and cause deactivation of your services, don’t forget to request a mail forwarding. Or choose an electronic bill, that’s even easier!