Flex

The pack tailored to each family member

As from 59.99/month

  • Mobile: as much as you want
  • TV & Entertainment: as fun as you want
  • At home: as smart as you want

You already have a Proximus pack and want to switch to Flex? Order the Flex pack of your choice, your products will automatically be converted to your new pack. Other questions? Check our FAQs

You already have a Proximus pack and want to switch to Flex? Order the Flex pack of your choice, your products will automatically be converted to your new pack. Other questions? Check our FAQs

Web promo

Promo only available for new internet subscribers

instead of €84.99 59.99/month during 3 months

Free installation (€59)

This promotion includes:

Promo discount only available online:
-€25/month during 3 months

If you order online, you will pay:
  • €59.99/month during 3 months
  • €84.99, as of the 4th month of subscription
Web promo

Promo only available for new internet subscribers

instead of €95.99 59.99/month during 3 months

Free installation (€59)

This promotion includes:

Promo discount only available online:
-€36/month during 3 months

If you order online, you will pay:
  • €59.99/month during 3 months
  • €95.99, as of the 4th month of subscription
Web promo

Promo only available for new internet subscribers

instead of €104.99 68.99/month during 3 months

Free installation (€59)

This promotion includes:

Promo discount only available online:
-€36/month during 3 months

If you order online, you will pay:
  • €68.99/month during 3 months
  • €104.99, as of the 4th month of subscription
Web promo

Promo only available for new internet subscribers

instead of €122.99 86.99/month during 3 months

Free installation (€59)

This promotion includes:

Promo discount only available online:
-€36/month during 3 months

If you order online, you will pay:
  • €86.99/month during 3 months
  • €122.99, as of the 4th month of subscription
Web promo

Promo only available for new internet subscribers

instead of €70.99 59.99/month during 3 months

Free installation (€59)

This promotion includes:

Promo discount only available online:
-€11/month during 3 months

If you order online, you will pay:
  • €59.99/month during 3 months
  • €70.99, as of the 4th month of subscription
Web promo

Promo only available for new internet subscribers

instead of €80.99 59.99/month during 3 months

Free installation (€59)

This promotion includes:

Promo discount only available online:
-€21/month during 3 months

If you order online, you will pay:
  • €59.99/month during 3 months
  • €80.99, as of the 4th month of subscription

You want to compose your own pack?

Compose your own pack
More info about Flex
At home, everyone has got their own wishes and interests. Most likely, they’ll change over time, too. With Flex, you’ll get to shape your own pack, tailored to the needs of your family and each of its members

Mobile
As much as you like

A mobile subscription for every member of the family

  • Choose the amount of data you need
  • Calling and texting is unlimited
 
Multi-mobile advantage

Add an extra mobile subscription as from 9/month

Stay always connected, without extra costs

When you exceed your bundle, you can continue surfing carefree at reduced speed for the rest of the month

TV & Entertainment
As fun as you like

Pickx, TV as you love it

  • Watch TV the way you love it and on all screens via Proximus Pickx appNew window
  • 5 GB of extra data for the Pickx app with your mobile subscription

New: Proximus Android TV decoder

Your favourite apps on your TV, integrated Chromecast, voice control…

TV Android Decoder

My e-Press

Unlimited access to Le Soir+ or Het Laatste Nieuws Digitaal

my e-press

Choose the TV content that suits you best

Family

The top thematic channels and children's favorite heroes! To share as a family!

Temple - Sky UK Limited 2019

Choose the TV content that suits you best

Movies & Series

For fans of movies and series!

Dix Pour Cent - © C.BRACHET - M.COTELLON - FTV - MONVOISIN PRODUCTION - MOTHER PRODUCTIONS

Choose the TV content that suits you best

Netflix

Discover the original series and movies of Netflix anywhere and anytime!

Away

Choose the TV content that suits you best

All Sports

Follow the best Belgian and international sports competitions

In sport, everything is possible

At home experience
As smart as you like

Family life Premium

A fun and interactive appNew window that simplifies your daily life with a meal planner and a feature to check where your children are

Unlimited calls

To landlines + 1000 minutes/month to mobiles in Belgium 24/7

Unlimited internet

Enjoy unlimited and ultra-fast surfing even in your favorite corner of the house, thanks to Smart Wi-FiNew window

You want to compose your own pack?

Compose your own pack

Discover our youth offer

  • Mobile subscription with 40 GB 
    for your apps
  • Internet at home
  • TV via Android decoder or Apple TV
  • Cloud gaming offered
Conditions

Web Promo: from 01/10 until 01/11/2020, for all new Internet subscribers who take out a Flex subscription. Monthly discount, up to €36/month for the first 3 months, depending on the composition of the pack by the customer. Thereafter, you pay the normal price. Not compatible with other promotions, except for the joint offer of a smartphone with a mobile subscription and the DataPhone option.

Netflix: General terms and conditions of Netflix: www.netflix.com/termsofuseNew window. How do you activate Netflix? www.proximus.be/iwantnetflixNew window

All Stars/All Stars & Sports: offer valid from 03/08/2020 to 31/10/2020 included, by purchasing the TV option TV All Stars at €29.99 per month or by purchasing the TV option TV All Stars & Sports at €39.99 per month. Only for TV customers of Proximus. Not compatible with the Flex Premium pack. Action not combinable with other promotions, except the Flex advantage of €0.99 offered on TV options. Discount applicable only once per client and applied as €5/month during 3 months on the Proximus payment statement.

Mobile telephony

Unlimited use: only for normal and personal use in accordance with Proximus' General Terms and Conditions.

Network access 2G 3G/3G+ 4G/4G+ 5G
Mobilus Flex V V V X
Mobilus Flex + V V V X
Unlimited Light V V V X
Unlimited V V V X
Unlimited Premium V V V V
  • Unlimited Light & Unlimited data: You have 20 GB in Belgium and within the EU* for surfing at maximum 4G/4G+ speed. Once your GBs are used up, you can continue surfing without limit at a reduced speed (maximum 512 Kbps). 
  • Unlimited & Unlimited data: You have 40 GB in Belgium and within the EU* for surfing at maximum 4G/4G+ speed. Once your GBs are used up, you can continue surfing without limit at a reduced speed (maximum 512 Kbps). 
  • Unlimited Premium: The 5G network is only accessible in specific zones in Belgium with a 5G-compatible device: more info on www.proximus.be/5G.  Data usage in Belgium is unlimited. In the rest of the EU you have 50 GB/month at your disposal: after that you can continue surfing without limit at €0.0042/MB.
  • The customer can include up to 6 mobile phones in the pack with the same advantages.

Internet (data):  if the customer surfing at reduced speed wants to continue surfing at maximum speed, it is possible to purchase a data boost option via MyProximus or by contacting customer service.

Protection measure: in order to avoid unexpectedly high bills, the customer's mobile Internet usage is blocked if he uses €60 more data than the amount provided in his bundle. If the customer so wishes, he can reactivate his usage via the MyProximus app or by contacting customer service. 

Free mobile calls and texts:

  • In Belgium and while traveling within the EU*, for calls and text messages across all mobile and landline networks except special numbers (voting, 0900, etc.). Calls are billed per second from the 61st second onwards. Good to know: international calls (= calling from Belgium to the EU) are not included.

* EU = Countries of the European Union + Iceland, Liechtenstein and Norway.

TV & entertainment

TV: For more information about the availability of TV, the HD range, the possibility to connect several TV sets and the channel offering by region: www.proximus.be/tv

Pickx app for TV customers with a MyProximus account, for use in Belgium via Proximus Internet (fixed and mobile). TV guide accessible to all Internet users.  
TV customers also have access to TV content with the exception of Partner offers via the Proximus Pickx app and proximuspickx.be with a MyProximus account. The TV content in the video is for illustrative and educational purposes only.
If the customer has a mobile subscription, an additional mobile data volume of 5 GB is provided for the Proximus Pickx app. If the customer has reached the limit of his mobile data bundle, the reduced surfing speed will also apply to the mobile data of the Pickx app.

My e-Press: My e-Press is only available for private customers. Professional customers subject to VAT who choose a Flex pack will not have access to My e-Press.

TV bundle: choice (you can change 2 times/year) from a list selected by Proximus. Changes to the offer will be notified 2 months in advance. Netflix: Service offered by Netflix International B.V.. Proximus offers a technically simplified access to Netflix via the decoder. Follow the instructions on www.proximus.be/iwantnetflix to activate your Netflix streaming subscription or to link your existing account. The general conditions of Netflix apply: www.netflix.com/termsofuse. If you choose Netflix as a TV bundle, the price of the pack with TV bundle increases by €1 per month. The price of the Netflix subscription is mentioned on the Proximus bill. The Standard TV bundle includes a subscription for 2 screens. On request: 4 screens ( €4 more/month). Proximus reserves the right to prolong the offer.

TV Replay: TV Replay is free for all existing TV customers who opt for a Flex pack. The availability of programs and TV Replay depends on the television channels and the permissions they have or don't have to operate the program in question. Also available on computer, tablet and smartphone via the Pickx app. The list of channels available in TV Replay on TV and the Pickx app, along with the special terms and conditions, can be read on www.proximus.be/tvreplay

Proximus Android TV decoder: Only included for new Flex customers who don’t have a Proximus decoder yet. Offer always subject to availability of stock.

Fixed Internet

Unlimited data volume: personal and normal use, see the General Terms and Conditions. After using 3 TB, your speed will be limited to the end of the month, unless you activate your free 300 GB extra volume via MyProximus. More information: www.proximus.be/internetpolicy.

Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be reached by all customers. The download speed at home depends mainly on the distance between the connection point and the exchange, the availability of the technology, the computer installation and the internal cabling and, in exceptional cases, on general use. These factors must be optimal to enable you to surf at the maximum speed. If you use Wi-Fi, your surfing speed can also be lower. To find out the surfing speed available at your home: proximus.be/internetspeed.

Wi-Fi Booster: the customer is entitled to a free Wi-Fi Booster in his Flex pack (with landline). Use in Belgium. One per customer on request or on the initiative of the technician.
 

Landline telephony 

Unlimited calls: only for normal and personal use and in accordance with Proximus' General Terms and Conditions.

Unlimited calls nationally: unlimited landline-to-landline calls (voice telephony) in Belgium around the clock. 1,000 call minutes for landline calls (voice telephony) to all mobile numbers in Belgium during peak and off-peak hours; after these 1,000 call minutes the customer calls at preferential rates. NB: these conditions do not apply to special numbers (070, 077, 09xx, 1xxx) and Internet numbers.

"Free calls international" option: 2000 minutes/month of free calls during off-peak hours (between 5 p.m. and 8 a.m.) and during weekends, for international calls from your landline to landline and mobile numbers (excluding mobile numbers in Morocco and Turkey) of the following destinations: Andorra, Austria Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and Switzerland, United States, Canada and landlines in Morocco and Turkey, from the telephone number given by the customer at the time of subscription, excluding 64k data connections on ISDN lines, special and premium-rate numbers (non-geographic numbers such as 070x, 09xx, 1xxx, etc.) View the out-of-bundle rates via this price list. Maximum 1 option per customer. Cannot be combined with other options that offer discounts on international calls;

Calls to all other countries in the world are billed per sec after the 1st min, without connection charge.

Installation included: installation by a technician included (worth €59) for all Flex customers. 
 

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