Find the balance with hybrid work

The digital workplace

Hybrid work, we'll find the right balance

Join the Next Normal

We are working more and more hybrid, with a new balance between telework and office work. That is why we want to help you to find that new balance in your organization.

Stay successful in the next normal, read our e-book on hybrid working.

Hybrid work

Combining telework and office work

Hybrid working

How good does your organisation support hybrid work?

Lead from a distance

Tips & tricks for leaders with (partly) remote team members.

The 5 building blocks for your digital workpace

Upgrade to an efficient digital workplace.

Ready to talk?

Get a tailor-made answer to a concrete question.

Want to know more?

Request the e-book on hybrid work.

Improve the interactions with your customers

How do customers prefer to contact you?

Forget the hypes, get to know the reality.

5 trends in contact center

Telephone, chat, e-mail, social media... integrate your communication channels.

Webinar

In 3 steps to a more empathic contact center.

Customer interactions solutions

Choose the right communication channels for your customers and prospects.

Proximus Enterprise offers a portfolio of solutions to interact better with customers: intelligent telephone routing, contact centers, chatbots, social media, sms, etc.

Contact an expert

Get a tailor-made answer. Ask your questions to a Proximus expert.

What our customers have done

We went from 3,000 to 3,600 paying customers a day. Professionals who couldn’t turn to their trusted suppliers went online to find a solution. And that’s how they found us. Our digital channels were ready to offer them a seamless experience as well.

Eddy Evens, CIO at Lecot

Read the Lecot story

The chatbot takes care of the most common questions and so acts as a digital assistant. It means the staff can spend their time on more difficult questions – and make a real difference to the client.

Katie De Meerleer, Head of Client Care at ALD Automotive

Read ALD’s story

We addressed our weaknesses in customer service by thoroughly optimizing our telephony. No more lost calls and countless messages that are never dealt with.

Dimitri Gose, Director of Operations for Malcorps Motors

Read the story of Malcorps

Digitization and automation save time for our employees, who can then focus even more on actual service provision to the customer.

Nicolas Van Kerschaver, CIO at Liantis

Read the story of Liantis

In barely a week, our call center made the switch to teleworking.

Sofie De Ridder, Customer Happiness Manager at Krëfel

Read the Krëfel story

We wanted our employees to be reachable via a single number at all times, regardless of which office they are in, and also when they work from home.

Stefanie Vanmeerbeek, Marketing Intelligence Analyst at the Chamber of Commerce (CoC) of Flemish Brabant

Read the Voka story

26,000 mobile devices to manage at SNCB.

Our employees are more accessible, communicate more easily and use digital apps with a focus on solutions. All those SNCB apps run on the device from inside a shielded container, in order to have a secure, high-performance device.

Pascal Rooms, ICT Coordinator at SNCB

Read the SNCB story

700 new laptops in two months.

For Mensura the most important criteria in this project were guidance and unburdening. Not only during the rollout, but also for the user-adoption aspect.

Gerrit Van Daele, Group ICT Director & CIO at Mensura

Read the Mensura story