Improve the interactions with your customersView the infographic Opens a new window
Inspiration for meaningful customer contacts
Integrate your channels
Telephone, chat, e-mail, social media... centralize your customer contacts. Be up to speed up with the latest trends.
What our customers have done
The chatbot takes care of the most common questions and so acts as a digital assistant. It means the staff can spend their time on more difficult questions – and make a real difference to the client.
Katie De Meerleer, Head of Client Care at ALD Automotive
In barely a week, our call center made the switch to teleworking. Everyone was issued with a laptop and mobile phone, with Proximus handling the mobile subscriptions. Furthermore, Proximus implemented a Voice Managed Services platform (VMS).
Sofie De Ridder, Customer Happiness Manager at Krëfel
We addressed our weaknesses in customer service by thoroughly optimizing our telephony. No more lost calls and countless messages that are never dealt with.
Dimitri Gose, Director of Operations for Malcorps Motors
Digitization and automation save time for our employees, who can then focus even more on actual service provision to the customer.
Nicolas Van Kerschaver, CIO at Liantis