Customers interact through multiple channels: voice, e-mail, chat, social media, and messaging apps. A modern contact center unifies these into one seamless experience.
CCaaS - Tailored solutions for a better contact center
Trust our 100+ experts - fast setup, A to Z guidance and support
- Boost customer service and experience
- Move to cloud for flexibility and scalability
- Leverage AI for innovation and automation
What is CCaaS?
CCaaS (Contact Center as a Service) gives you full contact center capabilities via the cloud, without needing hardware. With our CCaaS solutions you can handle customer interactions across voice, e-mail, chat, and social media, all in one subscription-based solution.
Why CCaaS?
Shifting to a CCaaS platform is a strategic opportunity to future-proof your contact center and customer engagement. By choosing Proximus NXT as your dedicated partner, you gain the ability to scale, adapt to changing expectations, and continuously improve customer experience (CX).
What's included in our CCaaS solutions?
We guide you from day one, helping you shape a clear, future-proof strategy to add value to your customer interactions. Our CCaaS offering brings together everything you need to modernize and elevate your contact center: from cloud platforms and smart features to expert consulting, user adoption, and end-to-end support.
What do you gain from our CCaaS services?
- Innovation, integration and flexibility
- Scalable solutions that grow with your needs
- Less IT workload - more focus on your core business
- True omnichannel experiences for your customers
- Powerful features powered by AI and data
Why Proximus NXT as your partner for CCaaS?
Over 100 dedicated experts
We don't just deliver CCaaS tools: we get your contact center fully operational, fast. From planning and setup to training and ongoing support, we take care of it all. That's why leading Belgian companies rely on us to improve customer experience (CX) and employee experience (EX) with digital CCaaS tools.
4 Pillars to a tailored solution
- Genesys Cloud
- Cisco Webex Contact Center
- AnywhereNow
- Luware Nimbus
- Orion Intelligence
- Imagicle
- Moyobi
- AudioCodes
- Smartconnect
- Consulting and advisory
- Presales
- Implementation
- Management
- Security
- Cloud
- Data & AI
- Fixed and mobile networks
- Telephony
- Workplace
How we reach your business goals
Whatever your goals, we adapt our approach to fit your specific use case, with:
- Strategic advice to align your contact center with your CX and EX ambitions
- Tailored CCaaS solutions built around your workflows and channels
- Hands-on guidance during every phase of implementation and transformation
- User adoption support to help your teams embrace new tools with confidence
- End-to-end service management to reduce your IT workload and ensure continuity
How we work: from plan to result
At Proximus NXT we support you every step of the way:
Benefits for
Your customers (CX)
- Hyper-personalized service, based on customer history and preferences
- Shorter wait times, with options like 'call-me-back' for faster help
- A smooth experience across all channels, like phone, chat, e-mail and more
Your employees (DEX)
- One integrated, simple digital interface: no need to switch between tools
- Smart features like coaching, feedback, and conversation tracking
- Requests are routed to the right agent based on skills and context
Benefits for your organization
Business value
- No large upfront investments: pay-as-you-go pricing model
- During peak periods or business growth you can scale easily
- Cloud model to unburden your IT teams
Operational value
- Let AI handle routing, priorities, and automate standard answers to help your team work faster
- Bring all customer conversations together in one place, from phone to social
- Track performance in real time and keep improving with clear dashboards
Seamless integrations with:
- Collaboration platforms such as Microsoft Teams, Cisco Webex and more
- CRM software such as Salesforce, ServiceNow, and more
- Tools and data for real-time insights
- Applications to integrate AI, reporting, recording, mobile devices, instant messaging, video, and more
Customer stories
- Migration of on-site contact center to the cloud
- CRM integration
- 1 multichannel contact center platform
- 1 contact center platform in the cloud
- Answer all calls
- Take calls anywhere
- Answer all calls
- Migration of on-site contact center to the cloud
- Data analysis to improve customer service
Learn More
Frequently asked questions
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It's an omnichannel platform powered by automation, analytics, and AI - ensuring consistency, personalization, and speed across every touchpoint.
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A scalable, cloud-based contact center solution. It enables multi-channel communication, eliminates on-site infrastructure costs, and allows for fast deployment.
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For scalability, flexibility, cost savings, and innovation. It’s accessible anywhere and updated constantly.
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We guide you through:
- Assessment
- Planning
- Selection of vendors, apps, services, IT and Telecom solutions
- Setup and integration
- Training
- User adoption
- Go-live support
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- Enhancing customer experience (CX) and digital employee experience (DEX)
- Tracking KPIs (NPS, CSAT, gamification)
- Integrating with key tools (collaboration platforms, telephony, CRM, ERP)
- Centralizing infrastructure, data and operations
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- Omnichannel setup
- AI and automation
- Knowledge and integration
- Analytics and reporting
- Workforce engagement and user adoption
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Yes, our solutions follow GDPR and industry-standard security practices.
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Yes, we integrate with most CRM, ERP, collaboration platforms, and fixed and mobile telephony solutions.
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Reduced IT costs, improved service quality, faster resolution, happier customers, and more loyal and engaged agents.