AI is already used as a daily copilot. Typical use cases include summarising emails, translating content, improving meetings and supporting agents in cloud contact centres (CCaaS). In the field, AI automatically validates certain installations, such as fibre.
How AI is transforming the digital workplace
Enriched messaging for customer communications
Published on 29/01/2026 in Webinars, keynotes and videos
At Think NXT 2025, Morgane Garot (Proximus NXT) explains how artificial intelligence (AI) is taking a central role in the digital workplace. AI makes meetings more efficient, automatically summarises emails and provides stronger day-to-day support for contact centre agents.Would you like to explore what AI can do for your organisation?
Integrating AI into your digital workplace is not just about buying licences. You also need to focus on training, governance, security and user support.
Morgane Garot, Product Manager Hybrid workplace at Proximus NXT
In this video, Morgane shows how AI is becoming a daily copilot. She shares concrete examples of how Proximus uses AI, such as automated analysis of fibre installations in the field and real-time support for agents in contact centres.
You will discover why integrating AI services is not just a technical exercise. It’s a human project, with a strong focus on security, governance, training and adoption.
Morgane also highlights a shift in how organisations look at ROI. The focus is no longer only on cost reduction, but also on productivity, innovation and well-being at work.
Would you like to make your digital workplace smarter, safer and more efficient?
Proximus NXT supports organisations at every stage, helping them implement responsible, ethical and secure AI. Watch the interview below and discover where to start.
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Yes, but it is essential to start with two or three high-impact, low-risk use cases. Each organisation should tailor its AI integration to its business needs and level of technological maturity.
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Success depends on three pillars: data governance (quality, security and responsibility), team training and support for adoption. Organisations also need to rethink ROI to include productivity, innovation and well-being.
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AI saves time, improves customer responses, secures processes and enhances employee comfort. For example, automatic installation validation removes manual tasks and speeds up operations.
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Proximus NXT supports organisations at every step: selecting the right use cases, implementing ethical and secure AI, and supporting training and user adoption. The goal is a solution that fits both your business and human challenges.