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Advantages of buying online

Easy and secured!

Only good reasons to shop on Proximus.be!

Buy easily, 24/7

A new smartphone, a mobile subscription, a Pack or additional TV channels?
Buying online is easy and accessible 24/7, via your smartphone, tablet or PC. Save time and order, there are no opening hours into account.

100% secured payment

Pay safely online (Visa, MasterCard, Maestro or Bancontact/Mister Cash) or via your (bi)-monthly invoice according to the product ordered online.

Delivery: free, fast and flexible

Free delivery for:

  • all products ordered on our website (except accessories).
  • your order delivered for free via home delivery, pick up point or locker, according to the product ordered online.

Delivery possible as from the next day depending on available stock of the ordered product.

14 days to change your mind

Want to cancel your order?
Devices without a subscription and paid online can be returned via www.proximus.be/return. Just fill out the form (.pdf), you will need the web order reference number (which you find in your webshop confirmation e-mail and on your invoice) and the e-mail address you used.

Return your items?
No stress, you’ve got 14 days to return your items, without any costs as of the day following the delivery of the products ordered online and according to the applied renunciation conditions. Use the webform.

Questions? Call 0800 55 800 (toll-free) to get more info about conditions and instructions of return in case of renunciation.

And there’s more!

2 year warranty

Enjoy a 2 year warranty on all devices ordered online.
Broken mobile or fixed device? Visit one of our Proximus point-of-sales, for further instructions regarding the repair.
Your purchase invoice and/or delivery note acts as a warranty document in case of repair.

Our “after-sales” customer service, always happy to help!

Questions about your online order or a product? Call our customer service, from Monday to Saturday from 8 a.m. to 10 p.m. on 0800 55 500 (toll-free).
A complaint? Contact your local Proximus Center or call 02 202 41 11.
Need the Telecom Mediation Service? You can contact them:

Or you can contact the Online Dispute Resolution Platform.

Join Proximus!

Changing is simple

  • You keep your mobile and fixed numbers
  • Continue to use the e-mail address you had with your previous operator free of charge for up to 18 months after your transfer. This means you have ample time to inform your contacts of your new e-mail address
  • Use the Easy Switch procedure or this document to terminate your current products
  • We will ensure the installation of your products in your home.
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Do you have a question?

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