How AI is improving customer interactions and outcomes

Published on 19/08/2026 in Webinars, keynotes and videos 

Would you like to turn your AI ambitions into real business results? Learn from over 200 practical AI use cases, discover why projects fail and where AI creates the most value and find out how to scale AI successfully.

AI Webinar

Many organizations invest in AI, yet struggle to translate pilots into tangible results. In this webinar, Yves Maelfait and Benoît Hespel will share lessons from over 200 AI use cases.

What you'll learn:

  • Why AI projects often fail to scale
  • Where AI has the greatest impact on customer interactions
  • How to measure AI performance and business value
  • Best practices for data, governance, security and compliance
  • How AI can enhance employee efficiency and customer experience
  • Real-life examples in self-service, smart routing, agent assistance and customer interaction analytics.

Watch the webinarNew window or download the presentationNew window to gain practical insights, learn about proven use cases and receive actionable AI recommendations.