Place your modem (b-box 3 or b-box 2) in an open space, not in a cabinet! If possible, at the center of your home, with the indicator lights facing outwards and, ideally, more than one meter from the ground. Do you have a b-box 3? Orient it vertically.
Your phone jack and your b-box are in the basement? The Wi-Fi signal is very weakened by the floor. Install your b-box on the ground floor and buy a cable long enough to connect it to your telephone jack, replacing the internet cable supplied with the b-box.
Use your mobile phone, tablet, or laptop as close as possible to your modem because the strength of the Wi-Fi signal can diminish with distance.
On a b-box 3, there are two Wi-Fi networks: one at 5 GHz and the other at 2.4 GHz. The first time, connect to each of these networks in turn (How to connect to a Wi-Fi network?). Your device will automatically choose the best one.
A Wi-Fi network is a frequency band divided into Wi-Fi channels. Wireless devices in your home or in your neighborhood may be using the same channel as your modem, causing interference. It could be a baby phone, another modem, a microwave, etc.
To surf faster, we advise you to choose the best Wi-Fi channel with the Home Optimizer app.
Is it very slow? Try using another device. If the connection is better on another device, it could be your device that has a problem.
Test the speed and quality of your Wi-Fi with our Home Optimizer app.
The quality of your Wi-Fi signal also depends on your usage: if you download very heavy files or use several devices at the same time, the quality of your signal will decline.
If your Internet connection is very slow or constantly interrupted, reboot your modem.
Do you live in a house or large apartment? The Wi-Fi signal may not be strong enough to cover every room in your home. In that case, extend your network using a Wi-Fi Extender. Our Home Optimizer app will help you know if you need a Wi-Fi Extender and where you can use it in your home.
You always feel it should go faster? We'll simply stop by your home and check everything, to be sure that your Internet and TV works smoothly. It’s free! Request your Happy House visit.