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A problem with your remote control

Do you have a problem with your Proximus remote? What's the problem?

  • It doesn't work or not properly
  • It is not universal
  • It is lost

Do you have a problem with all the buttons, or just some of them?

  • None of the buttons work
  • Certain buttons don't work

Which buttons do not work?

  • Sound, Ext, Mute or On-off buttons don't work
  • Others buttons don't work

Which buttons do not work?


Can you change channels with your Proximus remote? Press the P or CH buttons on your remote to change channels.

Can you change the channel?

Does the TV go on or off?


Press the TV button at the top left corner of your Proximus remote. What happens?

Does the TV go on or off?

What do you see on the screen?


Look at your TV screen. Do you see a blue, black, grey or snowy picture when the TV is on?

Is your TV screen blue, black or grey?

Are you on the right channel?


Do you see a blue, black, grey or snowy picture? Perhaps your TV is not set to the right channel.

  1. Press the AV, AUX, EXT, Source, Input or HDMI button on your TV remote.
  2. Continue until the Proximus TV screen appears on your TV.

Does the Proximus TV screen appear?

Check the batteries of the remote.


Some remotes have a LED light at the bottom to indicate that the batteries need to be changed.

If the light is on, or if there is no light, insert new batteries into the remote. Make sure the + and - ends correspond and press the Proximus TV button at the top right corner of your remote.

Are the batteries OK?

Reboot the decoder.


Press the button on the back of your decoder. Wait about 10 seconds, then switch it back on. Wait a few minutes until the lights go on again, then press the Proximus TV button on your remote.

Is your remote working?

Reset the remote.


Still not working? You will have to reset your remote. What does your remote look like? Click the image that matches your remote.

  • V6-V5-V4 remote
  • V1-V2-V3 remote
Show all options

Reset the V6-V5-V4 remote


  1. Simultaneously press keys 1 and 6 of your remote control until the TV on-off key lights up.
  2. Press 9, then 8 and finally 1 and wait until the TV on-off key LED goes out.
  3. Exit the configuration mode by simultaneously pressing the TV mode key and the digital TV key

Your personal configuration is now deleted and your remote control is reset.  Point it towards your decoder and see if it works.

Is your remote working?

Reset the V3-V2-V1 remote


  1. Press the la touche Belgacom TV button.
  2. Simultaneously press keys 1 and 6 of your remote control.
  3. After 3 seconds, the Belgacom TV LED indicator will light up.
  4. Press 9, then 8 and finally 1 and wait until the light goes out.

Your personal configuration is now deleted and your remote control is reset. The remote automatically reverts to use mode.  Point it towards your decoder and see if it works.

Is your remote working?

The remote is lost or doesn't work


If your remote is lost or still doesn't work after following our instructions, you can contact us for a replacement.

The remote is working again.


We are happy that your remote is working again.

If you had to reset your Proximus remote, you can now:

Make your remote universal


Good news: it is possible to make your Proximus remote universal to have just one remote to control both your TV and decoder.

The Volume , Ext and On-off buttons on your Proximus remote control only work if your remote control is universal.

Follow our instructions to make your remote universal. 

Did you find this helpful?

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