Do you have a problem with your Proximus remote? What's the problem?
Do you have a problem with all the buttons, or just some of them?
Which buttons do not work?
Some remotes have a LED light at the bottom to indicate that the batteries need to be changed.
If the light is on, or if there is no light, insert new batteries into the remote. Make sure the + and - ends correspond and press the Proximus TV button at the top right corner of your remote.
Still not working? You will have to reset your remote. What does your remote look like? Click the image that matches your remote.
Your personal configuration is now deleted and your remote control is reset. Point it towards your decoder and see if it works.
Your personal configuration is now deleted and your remote control is reset. The remote automatically reverts to use mode. Point it towards your decoder and see if it works.
We are happy that your remote is working again.
If you had to reset your Proximus remote, you can now:
Good news: it is possible to make your Proximus remote universal to have just one remote to control both your TV and decoder.
The Volume , Ext and On-off buttons on your Proximus remote control only work if your remote control is universal.
Follow our instructions to make your remote universal.