Modernisation of the mobile network
You have received a communication that your mobile services might be interrupted due to works on our mobile network. What does this mean?
To support your activities, Proximus is doing everything necessary to improve, optimize and upgrade its networks. In order to prepare our mobile network for the future and to cope with growing usage and traffic, we are renewing our equipment. These are the advantages:
- better coverage both indoors and outdoors;
- a reduction in overall energy consumption;
- less antennas, thus less visual pollution.
In concrete terms, Proximus will carry out works on its mobile network between September 2021 and end 2025. These works are carried out in phases, zone by zone, for the specified period. If there is a risk that these works will affect your services, we will inform you in advance. You do not have to do anything and any possible inconveniences will be kept to a minimum.
What is the impact on my services?
All fixed services (internet, TV and fixed telephony) are guaranteed to continue working. Mobile coverage in the region of the intervention will be significantly reduced or unavailable. Depending on your location, a Proximus antenna in your area may be temporarily unavailable. The map below show where the works are currently taking place. Enter your address or zoom in on an outlined area. The impact of the works is represented by colors:
During this specified period (e.g. 07/06/2021-20/06/2021) the mobile network may not be available for up to 8 hours on the specified day (e.g. 08/06/2021).
During this specified period (e.g. 07/06/2021-20/06/2021) the mobile network may not be available for up to 38 hours on the specified day (e.g. 08/06/2021).
You want to remain optimally reachable? You can either divert calls to your landline or activate VoWiFi on certain devices. Emergency calls via your mobile are always possible and, if necessary, are made automatically via one of the other operators. If you have limited coverage and need to contact the emergency services urgently, please dial 112 instead of 100 or 101.