Switching to Proximus+
In the coming weeks, MyProximus will get a makeover and become Proximus+. Your familiar MyProximus will still be the headliner, but it will share the Proximus+ stage with a bunch of practical services to use on the daily.
Proximus+ will gradually become available from March 2024. As soon as the app is ready for your device, you'll notice that MyProximus has been replaced by the new, colorful app. Unless your smartphone is set to prevent automatic updates on your apps. In that case, you'll have to take a look at your Play Store or App Store on a regular basis. Until then, please be patient and keep using the MyProximus app!
Were you already a tester of the beta app? Simply get rid of your test version. In the new Proximus+ app, confirm your MyProximus settings and restore them, where necessary, for Mobility, Home, Neighbourhood.
Do you have the new Proximus+ app?
- Sign up with itsme.
- In the app, tap MyProximus and import your MyProximus data .
- If you have more than 1 MyProximus account, you can add and consult the right account in Proximus+.
- Explore the possibilities of Mobility, Home, Neigbourhood, etc.
Notice anything strange? Send some feedback by giving your device a shake. Describe the issue or make a suggestion. A screenshot is automatically sent with your message. Who knows, your suggestion might turn up as an app improvement a little later.
Prefer to view MyProximus on the website? Nothing changes on there and your access continues to work as before. But be sure to take the time to check out the Proximus+ app.