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Administrator or user in MyProximus?

The "administrator" sees and manages all subscriptions (Internet, mobile phones, TV, landline, etc.) and corresponding bills with the same customer number in MyProximus. The rest (the "users") only see their own mobile there.

Check your role and how you can become administrator. How this works depends on whether you are a private customer or a professional customer (with VAT number).

Gestionnaire ou utilisateur dans MyProximus ? Dans MyProximus, une seule personne par famille (le "gestionnaire") peut gérer tous les abonnements (internet, GSM, TV, ligne fixe, etc.) portant le même numéro de client. Les autres ("utilisateurs") voient uniquement leur consommation GSM personnelle. Comment cela fonctionne-t-il concrètement ?

Private customer

In MyProximus, only one member of the family (the "administrator") can manage all the subscriptions (Internet, mobile, TV, landline, etc.) with the same customer number and corresponding bills. The rest (the "users") only see their own mobile. How does this work in practice?

Who is an administrator and who is a user?

Example: Smith family (customer number 123456789)

Philip Smith
Administrator
sees/manages all

Mary Jones
User 1
sees own mobile

Tracy Smith
User 2
sees own mobile

  • As an administrator in MyProximus (web and app) you are the only person in your family who can manage:
    • The bills or payment statements, usage and options of all your subscriptions with the same customer number
    • Premium Club points
    • Access to Proximus TV, the Cloud and Foot 11
    • Settings and chargeable options for all mobile phones
  • As a user in MyProximus (web and app) you only manage:
    • Usage of your own mobile
    • Settings and free options for your own mobile

Check if you are administrator or user:

  • in the MyProximus app: tap your name at the top left. Don't see your name but a number? Tap on Add account and enter your MyProximus username and password.
  • on the MyProximus web site: look at your role.
How can you become an administrator?

You are a user but want to become an administrator? You can make this change in MyProximus (via the app and via the website).

  1. First check whether you can become an administrator. This depends on your situation.
    • You have no mobile numbers on your bill or payment statement? You can become an administrator if you have a customer number, activation code and date. You don't need a Proximus mobile number.
    • You have one or more mobile numbers on your bill or payment statement? You can become an administrator with your Proximus mobile number, unless:
      • you have a Pay&Go prepaid card
      • your employer pays for your mobile subscription
      • you have a mobile number from another provider
  2. Inform the current administrator (if there is one) that you want to take over his/her role.
  3. Via the app? In the MyProximus app, tap on See more and then on Become administrator.
    Via the website? Click on the button below, log in and then, in the box My bill?, click on Become administrator.

    Log in to MyProximus
  4. Enter your customer number. If this doesn't work, it means you have products under two different customer numbers. Try the other customer number.
  5. You are now an administrator. If there was a previous administrator, he/she will receive an e-mail about the change and will subsequently only see his/her own mobile.


Professional customer

In MyProximus, certain people (the "administrators") can manage all the subscriptions (Internet, mobile, TV, fixed line, etc.) and corresponding bills with the same customer number of your company or organization. The rest (the "users") only see their own mobile. How does this work in practice?

Who is an administrator and who is a user?

Example: Company Smith ltd (customer number 123456789)

Philip Smith
Manager
sees/manages all

Mary Jones
User 1
sees own mobile

Thomas Taylor
User 2
sees own mobile

  • As an administrator in MyProximus (web and app) you manage for your company:
    • The bills, usage and options of all your subscriptions with the same customer number (web and app)
    • Bizz Club points (web and app)
    • Settings and chargeable options for all mobile phones (web and app)
    • Access to OneDrive for Business (only via the web)
    • Access to Proximus TV, the Cloud and Foot 11 (web and app)
  • As a user in MyProximus (web and app) you only manage:
    • Usage of your own mobile (web and app)
    • Settings and free options for your own mobile (web and app)

Check if you are administrator or user:

  • in the MyProximus app: tap your name at the top left. Don't see your name but a number? Tap on Add account and enter your MyProximus username and password.
  • on the MyProximus web site: look at your role.
How can you become an administrator?

In your company, you can have several administrators per customer number. You are a user but want to become an administrator?

  1. First check whether you can become an administrator. Anyone in your company (with or without a mobile phone) can become an administrator unless:
    • they have a Pay&Go prepaid card;
    • they have a mobile number from another provider;
    • their mobile number belongs to a different customer account or different bill.
  2. Inform the current administrator (if there is one) that you want to become administrator (as well).
  3. Via the app? In the MyProximus app, tap on See more and then on Become administrator.
    Via the website? Click on the button below, log in and then, in the box My bill?, click on Become administrator.

    Log in to MyProximus
  4. Enter your customer number. If this doesn't work, it means you have products under two different customer numbers. Try the other customer number.
  5. You are now an administrator. An e-mail notifies any other administrator(s) of this.  You can see who is an administrator in MyProximus.

You are either an administrator or a user: it is not possible to delegate certain parts of MyProximus, whether within or outside your company.

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