Password of your mailbox

Have you forgotten your mailbox password or have you received a text message that your password has been changed for security reasons?  Log in to MyProximus to set up a new password. If you are using your mailbox for the first time, you can activate your mailbox with the temporary password found on your activation letter.

If you have received a text message that your password has been changed for security reasons, we have determined that a large number of e-mails have been sent within a short period of time and your password has been changed to prevent any abuse. We recommend that you check your device for viruses and malware before you change your password.

  1. Log in to MyProximus to view your products. Forgotten your MyProximus login or password?

    View your products
  2. Click Proximus Mail.
  3. Select the appropriate mailbox in the drop-down menu on the left. You can't find your mailbox? If your mailbox is not created yet, create a mailbox or create an alias first. (What is the difference between a mailbox and an alias?)
    Choose a mailbox from the drop-down menu.
  4. Fill out the fields:
    • Enter a new password that is between 8 and 15 characters long and contains at least 4 letters, 1 number and 1 capital letter. Special characters are allowed.
    • Repeat the password in the Re-enter new password field.
      Choose a new password and confirm it.
  5. Click Change. If your new password was successfully registered, you will see a confirmation message.

This change will be applied automatically to all the e-mail addresses linked to this mailbox. From now on, you must use this password to set up your e-mail on your gsm, tablet or computer.

If you cannot connect to MyProximus because you are not a customer or you are still do not have access to your mailbox, contact our customer service.

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