Your Internet Box+7 won’t connect?

Just installed your Internet Box+7 and see a red light with error code G0001?

Here’s how to identify and fix the issue.

1.Check the connexion with the fiber modem

Check the cable between the Ethernet port of the fiber modem and the red 10G WAN port on the Internet Box+7. 

2. Check the lights on your fiber modem

The fiber modem is a small white device. It must be connected to the wall fiber outlet and to the Internet Box+.
There are two types of fiber modem. Look at the lights in the front of your fiber modem:

Here’s what you should check:

  • Power is off? Check that the fiber modem is properly plugged in and turned on.
  • PON is red? Make sure the fiber cable (with the green tip) is securely connected to both the fiber modem and the wall outlet.
  • 10G LAN is not green? Check the cable between the Ethernet port of the fiber modem and the red 10G WAN port on the Internet Box+.
    The Ethernet cable must be category 6A or higher (this is printed on the cable).

Here’s what you should check:

  • Power is off? Check that the fiber modem is properly plugged in and turned on.
  • PON is red? Make sure the fiber cable (with the green tip) is securely connected to both the fiber modem and the wall outlet.
  • DATA is not blue. Check the cable between the Ethernet port of the fiber modem and the red 10G WAN port on the Internet Box+.
    The Ethernet cable must be category 6A or higher (this is printed on the cable).

If the issue continues

Restart your devices: Internet Box+7 and fiber modem.

Still not working? Our online support is here to help.