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How to pay your bill or payment statement?

Have you received your monthly bill or payment statement? Read how you can pay it promptly in three steps.

View the amount due

  1. View the amount due: in the text or e-mail message you’ve received, via the MyProximus app (tap on Bills) or log in to MyProximus (web) to view it.
  2. Do you want to know when and how much you spent on calls, surfing the Net, etc.? You can consult these usage details  via MyProximus (web).
  3. Is the amount higher than expected? Is something not right? You can dispute an amount. However, you must pay the remaining, non-disputed amount on time.

Choose your payment method

Choose how you wish to pay the amount due: automatically (by direct debit or credit card), digitally (via MyProximus, e-mail, Zoomit or Internet banking) or manually (via a bank transfer form). Paying digitally and automatically is faster than using a paper bank transfer form. And there's less risk of errors!

By direct debit

If you opt for payment by direct debit, your bills and payment statements will be paid automatically, on time and correctly. You only need to check that there’s enough money on your account when your direct debit payment is made. If there isn't, you will need to pay your bill or payment statement by bank transfer, via MyProximus or via Internet banking.

By credit card

In some cases it is possible to pay your mobile subscriptions with a credit card: the amount due is taken from your credit card account automatically and on time.
You only need to check that there’s enough money on that account at that point in time. If there isn't, you will need to pay your bill by bank transfer, via MyProximus or via Internet banking.

Via the e-mail about your bill or payment statement

This is only possible if you are a KBC or Belfius customer. It is also possible with ING, but not on a smartphone or tablet.

  1. Open the e-mail about your bill or payment statement that you received from us.
  2. Click on the link in the e-mail to pay the amount due.
  3. Your browser will open. Click on the pay button beside the amount due.
  4. Click on the logo of your bank (KBC, Belfius or ING). This will open the Internet banking system of the chosen bank. Log in there.
  5. All details (amount, account number, structured reference) are already filled in.
  6. Pay on time: no later than one working day before the payment due date.
    If you have paid after the payment due date, we register thanks to your payment via MyProximus that your money is on its way. To avoid being charged in the future a reminder fee,  opt to pay by direct debit; this ensures your payment will be made automatically, on time and correctly in the future.
  7. You will now see in MyProximus that your payment is undergoing processing: it takes a few working days for your bank transfer to be recorded.
Via MyProximus (app and website)

As a customer of some banks,  you can pay via the MyProximus app and via the website.

Via the app

Only if you are a Belfius or KBC customer:

  1. Open the MyProximus app and tap on Bills.
  2. Tap on the Pay button beside the amount due.
  3. Tap on the logo of your bank (Belfius or KBC). This will open the banking app or the Internet banking page of the chosen bank. Log in for this.
  4. All details (amount, account number, structured reference) are already filled in.
  5. Pay by no later than one working day before the payment due date.
    If you have paid after the payment due date after all, we register thanks to your payment via MyProximus that your money is on its way. To avoid being charged in the future a reminder fee, opt to pay by direct debit; this ensures your payment will be made automatically, on time and correctly in the future.
  6. Go back to the MyProximus app and you will now see in MyProximus that your payment is undergoing processing: it takes a few days for your bank transfer to be recorded.
Via the website

Only if you are a Belfius, ING or KBC customer:

  1. Log in to MyProximus to pay the amount due.
  2. Click on the Pay button beside the amount due.
  3. Click on the logo of your bank (Belfius, ING or KBC). This will open the Internet banking system of the chosen bank. Log in there.
  4. All details (amount, account number, structured reference) are already filled in.
  5. Pay by no later than one working day before the payment due date.
    If you have paid after the payment due date after all, we register thanks to your payment via MyProximus that your money is on its way. To avoid being charged in the future a reminder fee, opt to pay by direct debit; this ensures your payment will be made automatically, on time and correctly.
  6. You will now see in MyProximus that your payment is undergoing processing: it takes a few working days for your bank transfer to be recorded.
Via Zoomit

With Zoomit you receive and pay your bills and payment statements in your Internet Banking system. To use this, you will need to activate it first. Once Zoomit is activated, you can pay as follows:

  1. Open your bank's Internet Banking page or app.
  2. Click on the Zoomit logo beside the amount due from Proximus.
  3. All details (amount, account number, structured reference) are already filled in.
  4. Pay by no later than one working day before the payment due date.
    If you have paid after the payment due date after all, you can confirm your payment by phone (choose the Submit a promise to pay option). To avoid being charged in the future a reminder fee, opt to pay by direct debit; this ensures your payment will be made automatically, on time and correctly in the future.
  5. You will now see that your payment is gone. It takes a few working days for your bank transfer to be recorded.
Via your Internet banking (app and website)
  1. Open your bank's app or website and start a new payment.
  2. Use the right bank account number (IBAN) and the right bank code (BIC). This depends on the type of bill you have:
    A bill or payment statement without transfer order

    Do you have a bill or payment statement without a red bank transfer form?

    In that case, use bank account number BE61 0001 7100 3017, for the attention of Proximus SA. If you are paying with a foreign account, also specify the bank code BPOTBEB1.


    A bill with transfer order

    Do you have a bill with a red bank transfer form?

    Use bank account number BE31 4354 1116 1155, for the attention of Proximus SA. If you are paying with a foreign account, also specify the bank code KREDBEBB.


  3. Fill in the full amount due.
  4. Fill in the structured reference mentioned on your bill or payment statement. The reference has the following structure: +++xxx/xxxx/xxxxx+++ (each x stands for a number).
  5. Pay by no later than one working day before the payment due date.
    If you have paid after the payment due date after all, you can confirm your payment by phone (choose the Submit a promise to pay option) to avoid being charged a reminder fee.  Opt to pay by direct debit; this ensures your payment will be made automatically, on time and correctly in the future.
By bank transfer in paper format
  1. Use the correct bank account number (IBAN). This depends on your bill:
    A bill or payment statement without transfer order

    Do you have a bill or payment statement without a red bank transfer form?

    In that case, on a bank transfer form in paper format, use bank account number BE61 0001 7100 3017, for the attention of Proximus SA. If you are paying with a foreign account, also specify the bank code BPOTBEB1


    A bill with transfer order

    Do you have a bill with a red bank transfer form?

    Use the bank account number BE31 4354 1116 1155, for the attention of Proximus SA. If you are paying with a foreign account, also specify the bank code KREDBEBB.


  2. Fill in the full amount due.
  3. Fill in the structured reference mentioned on your bill or payment statement. The reference has the following structure: +++xxx/xxxx/xxxxx+++ (each x stands for a number).
  4. Pay by no later than one working day before the payment due date.
    If you have paid after the payment due date after all, you can confirm your payment by phone (choose the Submit a promise to pay option) to avoid being charged a reminder fee.  Opt to pay by direct debit; this ensures your payment will be made automatically, on time and correctly in the future.

  Check your payment

Has the money left your account? Depending on your bank, it may take a few working days before we receive your money. Check whether we have received your payment:

  1. See which amount is still due: via the MyProximus app (tap on Bills) or log in to MyProximus (web) to view it.
  2. Is your amount zero? In that case we have received and recorded your payment.
    Is there still an amount outstanding? It takes a few working days before your payment is processed administratively.

Is there a problem?

  • Did you pay more than the amount due?
    This amount in your favor will be paid back or deducted from your next bill or payment statement.
  • Have you used a wrong bank account number?
    • If you used BE61 0001 7100 3017  instead of BE31 4354 1116 1155 (or vice versa), there’s no reason to worry, providing you used the correct structured reference. In this case you can confirm your payment by phone (choose the Submit a promise to pay option) and use the correct number next time
    • In case you’ve used the wrong bank account number and the wrong structured reference or if you receive a payment reminder from us after all, please call us on 1927.
    • Have you used another bank account number or do you suspect fraud by e-mail (phishing)? Please contact your bank.
  • Did you use an incorrect structured reference or none at all?
    We will most likely receive your payment but it will take some more time to process it administratively. In this case you can confirm your payment by phone (choose the Submit a promise to pay option). In case you receive a payment reminder from us after all, please call us on 1927.
  • Is your payment too late?
    Pay via MyProximus so that you are not deprived of a telephone, TV or internet connection. Paying via MyProximus is not possible? You can also confirm your payment by phone (choose the Submit a promise to pay option).
    If your telephone, TV or Internet has already been disconnected, we will put your products back into service 24 hours after your payment via MyProximus or your confirmation by telephone.
  • Are you having difficulties paying everything on time?
    It is, in certain cases, possible to pay in installments. Or you might be eligible for a lower rate for social reasons.
    Is a different monthly due date more suitable for you? In all these cases, please contact us by telephone  
  • Do you have a problem with your direct debit? You can change or end it.
  • Do you have a problem with MyProximus? Take a look at our tips.

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