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How to pay your bill or payment statement?

Have you received your monthly bill or payment statement? Read how you can pay it promptly in three steps.

View the amount due

  1. View the amount due: in the text or e-mail message you’ve received, via the MyProximus app (tap on Bills) or log in to MyProximus (web) to view it.
  2. Do you want to know when and how much you spent on calls, surfing the Net, etc.? You can consult these usage details  via MyProximus (web).
  3. Is the amount higher than expected? Is something not right? You can dispute an amount. However, you must pay the remaining, non-disputed amount on time.

Choose your payment method

Choose how you wish to pay the amount due:

  • The right amount will be automatically deducted from your account: via direct debit.
  • Confirm a pre-filled digital transfer: via Bancontact, Belfius, CBC, ING, or KBC, via MyProximus or via Zoomit.
  • Fill in all the details: via your Internet banking or by a paper transfer form. This has a higher risk of error and takes longer.
By direct debit

If you opt for payment by direct debit, your bills and payment statements will be paid automatically, on time and correctly. You only need to check that there’s enough money on your account when your direct debit payment is made. If there isn't, you will need to pay your bill or payment statement by bank transfer, via MyProximus or via Internet banking.

Via Bancontact or via Belfius, CBC, ING, or KBC

Did you receive an e-mail or text message about your bill or payment statement? We have already prepared the digital transfer for the payment. Simply check it and confirm!

Via the e-mail about your bill or payment statement

If your bank is ING, this is not possible on a smartphone or tablet.

  1. Open the e-mail about your bill or payment statement that you received from us.
  2. Click on the link in the e-mail to pay the amount due.
  3. Your browser will open your personal MyProximus. Click on the pay button beside the amount due.
  4. Click the Bancontact logo or the logo of your bank (Belfius, CBC, KBC or, only if you are on a computer, ING). Sign in, if prompted
  5. All the payment details (amount, account number, structured reference) are already filled in.
  6. Follow the procedure of Bancontact (via an app or card reader) or of the bank concerned (via an app, web or card reader) to confirm your payment.
  7. Pay no later than one working day before the payment due date.
    If you pay after the due date, we can see that your money is on the way thanks to this payment via MyProximus. Avoid reminder fees in the future and opt for direct debit, so that you always pay automatically, on time, and correctly.
  8. In MyProximus, you will now see that your payment is being processed. It can take a few working days before we receive the money from your bank.
Via the text message about your bill or payment statement

If you have a smartphone, the MyProximus app should be installed on it. If you don't have a smartphone, choose Via MyProximus > Via the website.

  1. Open the text message you received from us about your bill or payment statement.
  2. Click on the link in that text to pay the amount due.
  3. The MyProximus app will open, possibly after you confirm. If necessary, tap Bills.
  4. Tap the pay button next to the amount due.
  5. Tap the Bancontact logo or the logo of your bank (Belfius, CBC or KBC) and sign in, if prompted.
  6. All the details (amount, account number, structured reference) are already filled in.
  7. Follow the procedure of Bancontact (via an app or card reader) or of the bank concerned (via an app, web or card reader) to confirm your payment.
  8. Pay no later than one working day before the payment due date.
    If you pay after the due date, we can see that your money is on the way thanks to this payment via MyProximus. Avoid reminder fees in the future and opt for direct debit, so that you always pay automatically, on time, and correctly.
  9. Return to the MyProximus app and you will see that your payment is being processed. It can take a few working days before we receive the money from your bank.
Via MyProximus (app and website)

You can pay via the MyProximus app and via the MyProximus website. You must be registered on MyProximus and be the administrator of your account.

Via the app

This is possible with Bancontact or if you are a customer of Belfius, CBC or KBC.

  1. Open the MyProximus app and tap Bills.
  2. Tap the pay button next to the amount due.
  3. Tap the Bancontact logo or the logo of your bank (Belfius, CBC or KBC) and sign in, if prompted.
  4. All the details (amount, account number, structured reference) are already filled in.
  5. Follow the procedure of Bancontact (via app or card reader) or of the bank concerned (via app, web or card reader) to confirm your payment.
  6. Pay no later than one working day before the payment due date.
    If you pay after the due date, we can see that your money is on the way thanks to this payment via MyProximus. Avoid reminder fees in the future and opt for direct debit, so that you always pay automatically, on time, and correctly.
  7. Return to the MyProximus app and you will now see in MyProximus that your payment is being processed. It can take a few working days before we receive the money from your bank.
Via the website

This is possible with Bancontact or if you are a customer of Belfius, CBC, ING or KBC.

  1. Log in to MyProximus to pay the amount due.
  2. Select, if necessary, the product for which you wish to pay the bill and click the pay button beside the due amount.
  3. Click on the Bancontact logo or the logo of your bank (Belfius, CBC, ING or KBC) and sign in, if requested.
  4. All the details (amount, account number, structured reference) are already filled in.
  5. Follow the procedure of Bancontact (via an app or card reader) or of the bank concerned (via an app, web or card reader) to confirm your payment.
  6. Pay by no later than one working day before the payment due date.
    If you pay after the due date, we can see that your money is on the way thanks to this payment via MyProximus. Avoid reminder fees in the future and choose for direct debit, so that you always pay automatically, on time, and correctly.
  7. In MyProximus, you will now see that your payment is being processed. It can take a few working days before we receive the money from your bank.
Via Zoomit

With Zoomit you receive and pay your bills and payment statements in your Internet Banking system. To use this, you will need to activate it first. Once Zoomit is activated, you can pay as follows:

  1. Open your bank's Internet Banking page or app.
  2. Click on the Zoomit logo beside the amount due from Proximus.
  3. All details (amount, account number, structured reference) are already filled in.
  4. Pay by no later than one working day before the payment due date.
    If you have paid after the payment due date after all, you can confirm your payment by phone (choose the Submit a promise to pay option). To avoid being charged in the future a reminder fee, opt to pay by direct debit; this ensures your payment will be made automatically, on time and correctly in the future.
  5. You will now see that your payment is gone. It can take a few working days before we receive the money from your bank.
Via your Internet banking (app and website)
  1. Open your bank's app or website and start a new payment.
  2. Use the right bank account number (IBAN) and the right bank code (BIC). This depends on the type of bill you have:
    A bill or payment statement without transfer order

    Do you have a bill or payment statement without a red bank transfer form?

    In that case, use bank account number BE61 0001 7100 3017, for the attention of Proximus SA. If you are paying with a foreign account, also specify the bank code BPOTBEB1.


    A bill with transfer order

    Do you have a bill with a red bank transfer form?

    Use bank account number BE31 4354 1116 1155, for the attention of Proximus SA. If you are paying with a foreign account, also specify the bank code KREDBEBB.


  3. Fill in the full amount due.
  4. Fill in the structured reference mentioned on your bill or payment statement. The reference has the following structure: +++xxx/xxxx/xxxxx+++ (each x stands for a number).
  5. Pay by no later than one working day before the payment due date.
    If you have paid after the payment due date after all, you can confirm your payment by phone (choose the Submit a promise to pay option) to avoid being charged a reminder fee.  Opt to pay by direct debit; this ensures your payment will be made automatically, on time and correctly in the future.
By bank transfer in paper format
  1. Use the correct bank account number (IBAN). This depends on your bill:
    A bill or payment statement without transfer order

    Do you have a bill or payment statement without a red bank transfer form?

    In that case, on a bank transfer form in paper format, use bank account number BE61 0001 7100 3017, for the attention of Proximus SA. If you are paying with a foreign account, also specify the bank code BPOTBEB1


    A bill with transfer order

    Do you have a bill with a red bank transfer form?

    Use the bank account number BE31 4354 1116 1155, for the attention of Proximus SA. If you are paying with a foreign account, also specify the bank code KREDBEBB.


  2. Fill in the full amount due.
  3. Fill in the structured reference mentioned on your bill or payment statement. The reference has the following structure: +++xxx/xxxx/xxxxx+++ (each x stands for a number).
  4. Pay by no later than one working day before the payment due date.
    If you have paid after the payment due date after all, you can confirm your payment by phone (choose the Submit a promise to pay option) to avoid being charged a reminder fee.  Opt to pay by direct debit; this ensures your payment will be made automatically, on time and correctly in the future.

  Check your payment

Has the money left your account? Depending on your bank, it may take a few working days before we receive your money. Check whether we have received your payment:

  1. See which amount is still due: via the MyProximus app (tap on Bills) or log in to MyProximus (web) to view it.
  2. Is your amount zero? In that case we have received and recorded your payment.
    Is there still an amount outstanding? It takes a few working days before your payment is processed administratively.

Is there a problem?

Find your problem and look for the corresponding solution.

  • Did you pay more than the amount due?
    This amount in your favor will be paid back or deducted from your next bill or payment statement.
  • Have you used a wrong bank account number?
    • If you used BE61 0001 7100 3017  instead of BE31 4354 1116 1155 (or vice versa), there’s no reason to worry, providing you used the correct structured reference. In this case you can confirm your payment by phone (choose the Submit a promise to pay option) and use the correct number next time
    • In case you’ve used the wrong bank account number and the wrong structured reference or if you receive a payment reminder from us after all, please call us on 1927.
    • Have you used another bank account number or do you suspect fraud by e-mail (phishing)? Please contact your bank.
  • Did you use an incorrect structured reference or none at all?
    We will most likely receive your payment but it will take some more time to process it administratively. In this case you can confirm your payment by phone (choose the Submit a promise to pay option). In case you receive a payment reminder from us after all, please call us on 1927.
  • Is your payment too late?
    Pay via MyProximus so that you are not deprived of a telephone, TV or internet connection. Paying via MyProximus is not possible? You can also confirm your payment by phone (choose the Submit a promise to pay option).
    If your telephone, TV or Internet has already been disconnected, we will put your products back into service 24 hours after your payment via MyProximus or your confirmation by telephone.
  • Are you having difficulties paying everything on time?
    It is, in certain cases, possible to pay in installments. Or you might be eligible for a lower rate for social reasons.
    Is a different monthly due date more suitable for you? In all these cases, please contact us by telephone  
  • Do you have a problem with your direct debit? You can change or end it.
  • Do you have a problem with MyProximus? Take a look at our tips.

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