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Explanation of your mobile bill

Do you have a bill with just mobile numbers? Here's an explanation of the items which appear on your monthly bill.
You receive already a document in the new layout (without a red bank transfer form)? Read the explanation of your payment statement (residential customer) or the explanation of your bill (business customer).


Bill details

Address heading
bill data
  1. Customer account: This is your customer number. Use this number, as well as your mobile number, when you contact customer service.
  2. Bill date: You receive a bill on more or less the same day every month. This bill contains the amount corresponding to your subscriptions for the past 30 days and any additional usage costs of the past 30 days.
  3. Customer address: This is your residential address.
  4. Billing address: This is the address at which you want to receive your bill.

Your bill online

Via MyProximus (website and app), you can consult your bill online and also check your usage, manage your mobile phone options, etc. Click proximus.be/mybill.

Have you already registered for MyProximus? In that case, you can:

Haven't registered for MyProximus yet? Register with your mobile number.

Want to check your current usage, pending your next bill?
Download the MyProximus app and check if your usage is correct.


Bill summary

Overview
overview of your bill
  1. Billing period: You are always billed for a period of 1 month (30 days on average). The start and end dates of this period are shown here.
  2. Other charges: These are charges which are billed only once, for a reactivation or reminder if you pay your bill too late.
  3. Subscriptions: This is the total of all your subscription amounts (mobile, tablet) for the past billing period.
    • Want more details about your subscriptions and options? Consult the following pages of your bill or view more details of your bill in MyProximus.
  4. Usage: If, during the past billing period, you exceeded your call, text, and data allowance, you will find the total amount here. This amount varies per month, since it is linked to your personal usage (per minute, per MB, etc.).
    • Want to know when you surfed the Internet and who you called? And how much this cost? In MyProximus, you can consult your telephone traffic and your bills in detail.
  5. Mobile payments: If you used SMS parking or televoting, you will find the total amount here. The costs for using these services will be directly passed on to the third-party provider concerned.
  6. Total amount due:
    • All the amounts are first shown excluding VAT. The VAT is shown separately.
      Exception: reactivation and reminder fees (exempt from VAT) and mobile payments (including VAT).
    • Is the total amount higher than you expected when you took the subscription? Check all the sections of your bill: you may have exceeded your bundle or the bill could contain one-time charges or mobile payments.
  7. Due date:

Other charges and credits

One time cost
other costs

Other charges and credits: These are charges which are billed only once, for a reactivation or reminder if you pay your bill too late. Reactivation and reminder fees are exempt from VAT.


Subscriptions/bundles (breakdown)

Subscriptions
subscription costs
  1. Subscriptions: This is the subscription amount, per mobile number or SIM card, for the past billing period.
  2. Summary of your products, product names, and options. On MyProximus you will find a more detailed explanation. Some products/services are free of charge (EUR 0.00) or deducted because they're included in your subscription or bundle.
  3. Prices in euro, excluding VAT: The subscription amount for the billing period. If you switch from a Pay&Go card to a subscription, your remaining Pay&Go credit is automatically deducted on your first bill.

Usage details

Usage
usage on your bill
  1. Usage: This groups all usage (calls, texts and data) for the past billing period.
  2. International calls, texts and data (roaming). These are incoming calls and outgoing texts in a foreign country, and MB for surfing via a foreign mobile network. Check the rates before you call or surf while abroad. In most European countries, no roaming charges apply.
  3. Have you exceeded the call, text, and data allowance in your bundle(s)? In that case, you will find an extra amount each time.

High usage?


Transfer to the following month

Transfer
Transfer to the following month

Transfer to the following month: Transfers are no longer possible.


Mobile payments

Mobile payments
Mobile payments on your bill

Mobile payments and third party costs
If you used SMS parking or televoting, you will find the amounts here. The costs for using these services will be directly passed on to the third-party provider concerned.

If you have further questions about your bill, click here for the answers or contact us.

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