Fix it right away

Find the information you’re looking for on our site or follow a few steps to get into contact with the right service.

Find the answer to your question

Can't find what you're looking for online?

Chat with us

From 8 a.m. to 10 p.m. (from 10 a.m. on Sundays), depending on availability.

Make your choice so we can put you in touch with the right agent.

Call us

Call a toll-free number to get in touch with our helpdesk.

From Belgium:

0800 55 800 (toll free)

From abroad:

+32 475 15 60 30

Opening hours

Technical questions: daily, except public holidays, from 8 a.m. to midnight

Lost or stolen mobile: we'll block your card immediately, 24/7

All other questions: Monday to Saturday, except public holidays, from 8 a.m. to 10 p.m.

At peak times, waiting time may rise. To be helped quickly we suggest to you our online solutions or our website.

You can also get in touch with us in the following ways:

Drop by

Need information about our products and services? Find a Proximus Center near you.

Make an appointment

At your place or in a Proximus Center.

On Twitter

Send us a message via our Twitter account and we'll help you as soon as possible.

On Facebook

Contact us via our Facebook page and we'll answer you as soon as possible.

Or find the answer on our website!

Also view our FAQs, interesting articles and clear instruction videos.

Go to Support


Our advisors are at your disposal. Choose your contact mode.