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From 8 a.m. to 10 p.m. (from 10 a.m. on Sundays), depending on availability.

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Call us

Call a toll-free number to get in touch with our helpdesk.

From Belgium:

0800 55 800 (toll free)

From abroad:

+32 475 15 60 30

Opening hours

Technical questions: daily, except public holidays, from 8 a.m. to midnight

Lost or stolen mobile: we'll block your card immediately, 24/7

All other questions: Monday to Saturday, except public holidays, from 8 a.m. to 10 p.m.

At peak times, waiting time may rise. To be helped quickly we suggest to you our online solutions or our website.

You can also get in touch with us in the following ways:

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Or find the answer on our website!

Also view our FAQs, interesting articles and clear instruction videos.

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