Contact us
We're here to help
How do you want to contact us?
Getting an answer by e-mail may take a while. Do you want a quick answer?
Otherwise, send us an e-mail by choosing your question:
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us:
0800 55 800
From abroad:+32 475 15 60 30
Opening hours
On weekdays from 8 AM to 10 PM. On Saturday, Sunday and on public holidays from 9 AM to 10 PM
Lost or stolen mobile: we'll block your card immediately, 24/7
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us:
0800 55 800
From abroad:+32 475 15 60 30
Opening hours
From Monday till Friday, from 8 am until 8 pm, Saturday from 9 am until 5:30 pm. Closed on Sunday and bank holidays.
Lost or stolen mobile: we'll block your card immediately, 24/7
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us
0800 55 800
From abroad:+32 475 15 60 30
Opening hours
From Monday till Friday, from 8 am until 8 pm, Saturday from 9 am until 5:30 pm. Closed on Sunday and bank holidays.
Lost or stolen mobile: we'll block your card immediately, 24/7
You can also contact us in the following ways
Or find the answer on our website!
Consult our FAQs, interesting articles and clear instruction videos.
Manage your Proximus account
Follow your usage to avoid unpleasant surprises or to manage your bill? Order or cancel an option?