Accessibility statement

Proximus, PLC under Belgian Public Law undertakes to make this Internet site accessible, in accordance with the law of 19 July 2018 on the accessibility of Internet sites and mobile applications of public sector bodiesNew window.

This accessibility statement applies to the website

Compliance status

This Internet site is in partial compliance due to the non-conformities and exemptions listed below.

Non-accessible content

List of non-accessible content
  • Some PDF files may be inaccessible to some people.
  • Parts of MyProximus
  • Login & Registration
  • Check tool for available TV channels

Disproportionate burden

Some office automation and multimedia files do not meet the accessibility criteria but will be reviewed shortly in the context of our future developments.

The content does not fall within the scope of the applicable legislation

Some applications hosted on the site are external content produced by third parties.


Each content identified as non-compliant is accompanied in its immediate environment by an accessible alternative. However, if this alternative is not present on the page concerned, we invite adversely affected users to contact us by one of the means indicated below in order to obtain accessible content.

Preparation of this accessibility statement

This statement was last updated on 08/10/2021.

The accessibility of the site has been assessed by a digital accessibility expert who is working on a compliance report

Method used

General Accessibility Improvement Baseline (GAAR3New window) and its relevant GAAR4 updates at the revision stage. The baseline ensures compliance with Web Content Accessibility Guidelines 2.1 level AANew window and the European standard EN 301 549 (PDF, 1.9 Mb)New window.

Body in charge of the assessment of digital accessibility

Passe Muraille ASBL
www.passe-muraille.beNew window

A simplified external accessibility audit was performed by the BOSA

Date of control:

Number of pages checked: 928

Feedback and contact details

If you have any questions or comments about the accessibility of the site, you can contact us by the following means:

Procedure helping to ensure compliance with the provisions

If you do not receive a quick or adequate response from us to your request for an alternative to non-accessible content or an adaptation of the part of the site that prevents you from accessing content or a functionality, you are entitled to address your grievances to UNIA, the Belgian public institution that fights against discrimination and defends equal opportunities in Belgium:

www.unia.beNew window
Rue Royale 138
1000 Brussels

Form for reporting discriminationNew window

Improvement plan

Proximus wants to promote the use of the Internet by making it more accessible, particularly for people with disabilities. We continuously improve the user experience by complying with relevant accessibility standards.

Measures to improve accessibility

We have taken the following steps to improve the accessibility of our website:

  • we have made it part of our organization's mission to promote the use of the Internet in a sustainable way;
  • overall accessibility is an essential part of our strategy;
  • accessibility is included in our communication strategy;
  • our employees have been trained in accessibility standards and communication strategies.

Schedule of planned improvements

Accessibility of this site is constantly being improved through a continuous effort by a multitude of teams. A provisional planning for the aforementioned content to reach compliancy is as follows.

  • MyProximus Bill Settings: Q4 2022