Technical Assistance

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Opt for efficiency!

Easily and transparently manage your technical tickets

What’s possible?

  • Create and follow up your technical tickets 24/7
  • Modify your requests 24/7
  • Consult the planned infrastructure works
  • Manage your technical contacts

Why use it?

  • Easy way to follow status & progression
  • Communicate efficiently & directly with experts of ICT Service Desk
  • Always up to date via alerts & notifications
  • Online tickets are treated faster

For which solutions?

You can report, follow and consult your technical tickets, planned work, incidents and appointments for your fixed line, professional internet connection, telephone exchange, Explore and Cloud.

How to get started?

Step 1: register on MyProximus

Step 2: in the "Support" menu, click on Technical Assistance.

Step 3: choose your action.

Customer stories

National security is synonymous with the HiLDE network of the integrated police, and technical support priorities. Meeting with Céline Gielis, ICT consultant with the federal police and an advocate of the Technical Assistance digital solution.

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Faster and easier to navigate – for Greenhouse Dienstencheques Facility Manager, Stijn De Snoeck, those are the key advantages of the Technical Assistance app in MyProximus, a telephone and internet troubleshooter.

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For Cindy Cuypers, an IT employee at Brabhold, the Technical Assistance application saves time and ensures greater control. That, in turn, results in a better working atmosphere. “When compared to the past, the added value is adequately appreciated.”

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How to manage your technical support tickets?

Support

Request support via MyProximus Enterprise.

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