Since the start of Proximus TV, ten years ago now, technology has obviously not stood still. Yet some 400,000 customers are still watching TV with a first-generation decoder. Time for an update! By the summer of 2016, Proximus aims to have proactively replaced these old beasts by a brand-new model. This way every customer will benefit from the best technological quality.
The new decoder, the V5 Compact, is one of these latest generation models. It offers a whole host of features and is energy efficient, but it no longer has a hard disk. Everything is now stored in the Proximus Cloud.
But don't worry, you don't need to hurry to a Proximus Center near you to pick up your new unit. The new decoders are conveniently delivered to your home by bpost. All customers will receive a letter and can then specify on the website or through Customer Service whether they want to pick up their new decoder from a post office or have it delivered to their home.
Deliveries of the new decoders started in October. All old units should have been replaced by mid-2016 and everyone will then be able to enjoy the new TV experience. So that’s good news!
More info is available from the customer service at 0800 55 800.