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All Belgians still standing strong together. And Proximus continues the support.

Published on 27/03/2020 in Be the first to know

All Belgians still standing strong together. And Proximus continues the support.

To battle against the coronavirus, the Belgian government has extended its measures and urges everyone to stay at home until April 19th. Because we at Proximus want to remain in solidarity with you, we have therefore decided to extend our additional initiatives. And this until 19 April.

You can therefore continue to count on the following exceptional benefits:

  • To all our internet clients, we offer unlimited internet at home.1
  • To all our clients with a fixed telephone line, we offer unlimited calls to all fixed lines in Belgium.3
  • To all our mobile customers (with the exception of prepaid customers), we offer unlimited calls to landlines4 and also again in A10GB of free mobile data on top.5
  • New in April, for our TV clients, we offer free access to 5 VOD movies, as well as 2 VOD movies for kids that can found in the on demand video catalogue, under the section “Des films offers pour toute la famille/"Speciaal voor de hele familie!". The movies are the following :
    • Maya 2, les jeux du miel (youth)
    • Fifi Brindacier (youth)
    • Turist (Nominated @ the Golden Globes)
    • A bigger splash (Nominated @ Festival du film de Venise)
    • All the money in the world (Thriller)
    • Un heure de tranquillité (Comedy)
    • Drive (Action)

And also free concerts on the channel Picks Live (channel 12 ou 14). Free access to the Movies & Series2 channel (on one of these channels) is available until March 31st.

All these advantages are valid until April 19, 2020 (except for Movies & Series2 channel until March 31st).

Read all about our other initiatives and measures on our global page.


To fight this pandemic, we are taking all the necessary measures. By consequent, we have decided to close all our points of sales, until further notice and to limit our interventions at the customers' premises to the essential activities of maintaining their telecommunications services: repairs, moves or urgent "activations", up to April 20 (date may be postponed depending on government measures).

For non-urgent installations, you can still order online with an installation date as of April 20 (date may be postponed depending on government measures). Our services remain available by phone for all other urgent situations (doctors, pharmacy, hospitals…) during this health crisis.

For each visit at the customer’s house during this crisis period, we remind our technicians and customers of the preventive measures and ask them to avoid any close contact (< 1.5 meter).

We sincerely hope that these measures will help you to keep in touch with friends and family as much as possible and also to find some much needed relaxation and entertainment together.

Footnotes

1Fixed Internet: unlimited volume: for personal use only, in accordance with the General Terms and Conditions of Proximus. If a usage of 3TB would be reached before 16/3 midnight, the internet speed will be reduced.

2You can record the Movies & Series channel (only on your decoder), but please note that your recordings will only be available on your decoder until 31/03. The programmation of the Movies & Series channel may be adapted according to the rights of use specific to each film. Films not broadcasted on the Movies & Series channel remain available in the catalog on demand of Movies & Series.

3Applies for all calls from a fix telephone number to another fix telephone number in Belgium, for personal use only, and in accordance with the General Terms and Conditions of Proximus. Not valid for calls to special numbers (07x, 09xx, except calls to and from the PhoneMail service).

4Applies for all calls from a mobile telephone number (both within Belgium & EU6) to fix telephone numbers in Belgium, for personal use only, and in accordance with the General Terms and Conditions of Proximus. Not available for prepaid mobile customers.

510Gb on top of volume included in the subscription. Valid in Belgium and EU6. Outside EU6, you have to pay per MB you use. The rates vary per country and can be consulted here. Not available for prepaid mobile customers.

6Countries in which the free calls from Mobile to fix and the 10GB of mobile data is valid: Belgium, Aland Islands (Finland), Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe (French Antilles), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Martinique (French Antilles), Mayotte, Netherlands, Poland, Portugal, Réunion, Romania, San Marino (French Antilles), Saint-Barthélemy (French Antilles), Slovakia, Slovenia, Spain, Sweden, and the United Kingdom + Iceland, Liechtenstein, and Norway

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