Innovative fixed and mobile networks and customized services

1. Fixed and mobile networks for innovation

• Mobile and fiber network quality
  • The fastest mobile network
  • The fastest internet
• Fixed and mobile convergence
• The future is now: 5G
• Co-creation and innovation: 5G labs
• Specific technology: Network Slicing
• Reliability and data security: Mobile Private Networks (MPN)
• Co-create, innovate, explore

2. Customized mobile services

• Personal, human contact
• A la carte and exclusive services: MMS partners
• Mobile experience
  • E-SIM
  • Leasing
  • Billing management
  • Fleet management
• Optimal security: 3 layers on top of each other
• Peace of mind
• Online management

1. Fixed and mobile networks for innovation

Proximus was the first operator in Belgium to deploy mobile networks using 2G, 3G, 4G and now 5G.

Proximus is also the only Belgian operator to connect your business end-to-end with fiber, offering multi-gig Internet speeds thanks to 10 Gbps technology.

We now cover a large part of the national territory thanks to constant investments in the extension and improvement of our networks.

Nathalie De Backer, Mobile Solutions Lead, Proximus NXT

Mobile and fiber network quality

Today, Proximus is recognized by various independent bodies for the quality and coverage of its mobile and fiber networks.

1. Best mobile network quality and speed, according to BIPT

In the results of its annual campaign to measure the quality and speed of mobile networks in Belgium, the Belgian Institute for Postal Services and Telecommunications (BIPT) estimates that Proximus offers 4G download speeds that are 25-50% faster than the competition, and 5G download speeds that are 45-50% faster than the competition. Proximus also stands out for the quality of its mobile calls, with an average start-up time of 2.4 seconds.

2. The best mobile network according to Testachats

Testachats' BeCover+ survey recognizes Proximus as the operator with “the best mobile network coverage in Belgium”, thanks to its continuous investment in its mobile network.

3. The fastest Internet in Belgium, according to Ookla®

To accurately measure speed on Proximus' fiber network, Ookla® analyzed the results of 160,000 speed tests conducted by customers between February and April 2024 using Ookla's Speedtest®. This tool is known worldwide as a certified solution for testing the speed of an Internet connection. These 160,000 speed tests certify that Proximus offers the fastest Internet in Belgium.

Ookla® tests confirm that Proximus fiber is indeed the fastest Internet in Belgium

Read the article Opens a new window

“Specifically, the quality of the network enables Proximus to offer an optimal data transmission experience thanks to very low latency and extensive coverage in Belgium and in businesses (indoor/outdoor coverage), as well as superior communication quality without echo, distortion or interruption. To drive innovation for our customers, Proximus is committed to building the best fixed and mobile gigabit network in Belgium by investing heavily in fiber and 5G technologies”, Nathalie De Backer, Mobile Solutions Lead, Proximus NXT, explains.

Fixed and mobile convergence

In zones where fiber is not available to provide fast, reliable connectivity, Proximus NXT offers Fixed Wireless Access (FWA) technology, which provides a high-speed Internet connection over radio waves. In practice, modems connect to mobile base stations to provide Internet access via Wi-Fi or Ethernet.

The combination of fixed and mobile offers a number of advantages and guarantees a stable, reliable connection anywhere in Belgium. It also offers great flexibility, as the modems can be moved as required, for example to a temporary construction site or in a new business park.

The future is now: 5G

Downloading and browsing are faster and the connection is more reliable with 5G, which will be essential for data-intensive business applications that require enhanced security.

By acquiring more spectrum than its competitors in 2022, Proximus will be able to offer much faster download and upload speeds, further grow its lead in network quality over the competition and continue to provide an unrivaled mobile experience in Belgium.

In addition, in April 2024, Proximus signed an agreement with the Liège-based NRB to acquire more 5G spectrum in the 3,600 MHz band, which will provide an optimized mobile experience and reduce the risk of network saturation in certain locations.

In addition to speed and security, 5G offers latency, or response time, of a few milliseconds, which is essential, for example, for applications with drones or in emergency situations that require real-time data transfers.

Co-creation and innovation with 5G labs

“For Proximus NXT, 5G is a true driver of innovation. Combined with other technologies such as AI (Artificial Intelligence), VR (Virtual Reality), IoT (Internet of Things), cloud and edge computing, 5G opens up a world of revolutionary applications for businesses. Proximus NXT already offers a wide range of 5G solutions to meet our customers' needs”, Nathalie points out.

To stimulate business innovation, customers can test their business applications with Proximus NXT 5G in 5G labs such as A6K in Charleroi or Fabriek Logistiek in Zwijnaarde. These 5G labs are available to customers in various sectors such as logistics, media, healthcare, education, industry, engineering, construction, etc. In this way, customers and Proximus NXT co-create innovative 5G-based applications in their sector.

Together with its ICT partners, Proximus NXT brings expertise in Internet of Things (IoT), cloud and security, as well as Artificial Intelligence (AI). The combination of 5G with drones and AI opens up opportunities in surveillance, inventory management, facility inspection, mapping and more. Virtual reality and augmented reality make it easier to maintain equipment and train machine operators.

Nathalie De Backer, Mobile Solutions Lead, Proximus NXT

Specific technology: Network Slicing

Network Slicing divides the public 5G network into smaller segments to reserve part of the network capacity for specific and/or critical applications, such as online electronic transactions. This solution was successfully tested during “Winter in Dendermonde”. Network Slicing ensures the smooth flow of electronic payments, without the risk of network saturation, during high-traffic events.

In addition to payments, Network Slicing is also an ideal solution for mission-critical communication and collaboration applications. Thanks to the recently signed partnership with Airbus, and by combining Network Slicing with Airbus' Agnet MCx solution (Push-to-Talk, secure instant messaging, live video sharing, etc.), Proximus NXT offers its customers unprecedented communication solutions with security, reliability and performance for sectors such as industry, transport and logistics.

In anticipation of the commercial launch of the Network Slicing technology, Proximus NXT offers the Event Reservation solution, which reserves a portion of the network capacity for the customer's application that also works with 4G devices. This solution has been used successfully for events such as the Cirque@Taque festival.

5G cases shaping the future

5G is an accelerator for innovation and growth. From enhanced connectivity to innovative applications: it opens up a world of possibilities for businesses of all sizes and in all sectors. Use cases demonstrate the endless possibilities.

Read the client cases

Reliability, real time and security: Mobile Private Networks (MPN)

Proximus NXT is also investing in Mobile Private Networks, that will enable enterprises to take advantage from 5G locally for specific needs. These end-to-end mobile private networks deploy a private 5G network at a site. They combine secure control of the private network, isolated from the public network, with the benefits of 5G: high bandwidth and real-time data transfer.

Such private 5G networks are essential for critical customer applications that require real-time data exchange and local processing, which a 4G network cannot guarantee.

In the logistics, industrial and transportation sectors, a private 5G mobile network will allow processes to be optimized and automated in complete security.

It is also possible to deploy a private 5G network in a smart building for metering, emergency assistance or evacuation in case of fire, accident and more.

Unlocking new potential with no limits

With their low latency, high bandwidth and complementary Wi-Fi integration, 5G private networks provide the foundation for your next steps in your automation and digitalization.

Discover 5G Private Networks Opens a new window

Co-create, innovate and explore 5G

“Proximus NXT's modus operandi is to co-create with our customers to innovate and explore 5G. Proximus NXT invites its customers to come and test their business applications in 5G labs. By combining 5G with other emerging technologies such as artificial intelligence, virtual reality, cloud or edge computing, customers co-create innovations with Proximus NXT to differentiate themselves from their competitors and stay competitive in their market,” concludes Nathalie.

2. Customized mobile services

Mobile telephony services are at the heart of the Proximus NXT offering. They offer tailor-made, flexible and environmentally friendly solutions to meet the needs of corporate users. Proximus NXT also emphasizes the close, human and personal contact as part of its mobile services offer for professionals.

Benjamin Fabry, Mobile Services Lead, Proximus NXT

Personal, human contact

Benjamin Fabry, Mobile Services Lead at Proximus NXT, says “In the mobile area, our service to business customers is first and foremost close and personal.”

The Account Managers and Solution Sales work closely with the customers to understand their needs and develop tailor-made mobile projects. These experts advise and support the customers in the design and implementation of their projects.

In addition, the dedicated Customer Support Officers (CSO) answer questions about billing, subscriptions, options and more with personalized follow-up. Customers can also submit questions and track responses online, via the web portal.

A la carte and exclusive services: MMS partners

Mobile Managed Services (MMS) partners manage personalized and exclusive mobile services for our customers, including the delivery of secure mobile devices with business applications installed, customization of the fleet management web portal, personalized reports, creation of a specific cafeteria plan for employees (flexible compensation with order and delivery of smartphones or tablets), etc. We offer a wide range of services, all the result of a personalized approach and of listening to our customers' needs.

Mobile Managed Services (MMS) partners help customers define and manage mobile services within the enterprise. At the customer's request, they manage their device fleet or more complex mobile projects. Customers outsource the centralized online management of their mobile devices and services to these MMS partners. This allows customers to focus on their core business. Finally, these MMS partners also offer an à la carte consultancy role, depending on the customers' needs.

SGS optimizes mobile fleet management

Faced with a significant increase in the number of mobile devices, SGS has outsourced the management of its mobile infrastructure, freeing up its IT and HR departments.

Read the customer story

“At Proximus NXT, we focus on personalization, listening and quality of service. We're here to support our customers in their mobile projects,” Benjamin emphasizes. “More than 400 experts guarantee business customers an optimal mobile experience, combining a personalized offer and services with tailored advice and support.”

Benjamin Fabry, Mobile Services Lead, Proximus NXT

Optimal security: 3 layers on top of each other

“The security of large corporate customers' mobile devices is very important to Proximus NXT,” explains Benjamin. In practice, Proximus NXT offers three overlapping layers of security to ensure optimal security:

1. First, network security, which includes preventing corporate data leakage and remote security management and control. To reinforce security, Proximus monitors traffic and blocks any suspicious activity.
2. Second, security linked to the mobile subscription with a security application, Mobile Thread Defense (MTD), which detects and blocks threats. This application can be integrated with Mobile Device Management (MDM) or Unified Endpoint Management (UEM), which enables remote configuration and protection of mobile devices, so that employees can work in complete security. Mobile Device Management (MDM) is a layer of security software that is remotely configured on mobile device applications.
3. Finally, the integration of security applications and features from device manufacturers such as Apple and Samsung, like the Samsung Knox security software.

Peace of mind

When a mobile device is broken, lost or stolen, customers report it through their dedicated point of contact, exclusive partner, customer service or self-service web portal.

The technical service ensures employee mobility, business continuity and peace of mind, by providing repair or replacement services.

Online management

“The MyProximus Enterprise unified self-service platform allows customers to manage their mobile services online such as subscriptions, options, usage tracking and billing with payment options, shared personal/professional use etc.

Using security applications and device protection on this platform they can perform registration, localization, locking and more. Finally, they can order new devices over the web and submit their request online in the event of a query or incident.

Our services are pragmatic and flexible,” concludes Benjamin.