Three steps towards a caring Contact Center A hands-on approach for happier customers
Published on 30/06/2021 in Webinars
Great customer experience happens when customers feel they are really taken care of
And technology will help you achieve just that. The insights you gain from data and their analysis will enable you to treat every customer with more empathy and care.
Sounds strange? This demo will show why this makes a lot of sense.
You will find out how the use of technology helps to better respond to your customers’ needs, which in turn increases their user experience and loyalty.
As architects, engineers and builders we love to make sure things work well. We will therefore take you and your contact center on a 3-phased journey to:
- Strengthen your foundations with CRM & data integration, call flows, skill-based routing and reporting.
- Digitalize your customer interactions with omnichannel management, automation, workforce management and knowledge management.
- Power up your customer and employee engagement with customer journeys, surveys and AI.
This interactive webinar will also show the capabilities of the Genesys Cloud contact center combined with Proximus’ proficiency in advanced Telco and IT services. And, of course, there will be plenty of room for your questions too.
The webinar is only available in Dutch & French