No Internet or TV? Our tips

Don't have an Internet connection anymore? Does Proximus TV no longer work?  Read on and follow our tips. They will enable you to resolve most problems. No need to follow all of them each time! Follow the first one first. If that doesn't solve your problem, go on to the second one, and so on.


TV doesn’t work


 

Reboot your devices

A solution that’s usually effective? A simple reboot of your decoder. If that doesn’t help, do the same thing with your modem and any wireless devices you have (Wi-Fi Bridge, Wi-Fi Extender, CPL, Ruckus, etc.). Reboot your devices.

Check cables and connections

Check that all devices are properly connected, the plugs are firmly inserted and the devices are switched on. Not sure about the cabling of your devices?   Follow our instructions..

Check the quality of your line

The problem maybe comes from our network. Do our online test to make sure your line is not faulty. If it is, our teams will repair it as soon as possible. Log in MyProximus to do a line test.

Start the test

Check your remote control

Are you sure that your remote control is working properly? First check the batteries of your Proximus remote control. Have you linked your remote control to the decoder via radio frequencies? Deactivate the radio frequencies..

Check whether your TV is set to the right channel

Do you only see "snow" on your TV screen? Your TV is perhaps not set to the right channel. Press on the AV, AUX, EXT or HDMI button of your television's remote control. Continue until the Proximus TV screen appears on your television.

Sélectionner le bon canal entre votre TV et votre décodeur Cette vidéo vous explique comment sélectionner le bon canal entre votre télévision et votre décodeur Proximus à partir de votre télécommande.

Reset your decoder and modem

Does your TV still not work? Reset your decoder.. Resetting your decoder will take about 30 minutes. Don't worry: you won't lose your recordings. You can reset your b-box modem too.

Our tips didn't help you? Contact us. We’re here to help.


Internet doesn’t work


 

Reboot your devices

A solution that’s usually effective? A simple reboot of your modem. If that doesn’t help, do the same thing with any wireless devices you have (Wi-Fi Bridge, Wi-Fi Extender, CPL, Ruckus, etc.). Reboot your devices.

Check cables and connections

Check that all devices are properly connected, the plugs are firmly inserted and the devices are switched on. Not sure about the cabling of your devices?  Follow our instructions.

Check the quality of your line

The problem maybe comes from our network. Do our online test to make sure your line is not faulty. If it is, our teams will repair it as soon as possible. Log in MyProximus to do a line test.

Start the test

Check your Wi-Fi network

Want to surf over Wi-Fi? Make sure you’re connected to Wi-Fi and follow our tips for faster surfing via Wi-Fi.

Reset your b-box modem

Internet still doesn’t work? Reset your b-box modem..

Our tips didn't help you? Contact us. We’re here to help.

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