Forgotten your MyProximus login or password?

You have only forgotten your password?

You can also log in to MyProximus with the app itsme.

Request your MyProximus user name (login) and set a new password:

  1. Provide here the e-mail address or mobile phone number that you used to register for MyProximus.

    • Are your e-mail address and mobile number not recognized?
      The only solution is to register again.
  2. Type in the security code and click Next.
  3. You will immediately receive an e-mail or text message with your user name.
  4. Click the link in the e-mail or type in the user name and security code contained in the text message. If multiple accounts exist, select the user name for which you want to set a new password.
  5. Next, choose your password (must contain at least 8 characters, including at least 4 letters and 1 numeral) and confirm.
  6. You will be automatically logged in to MyProximus with your user name and new password.

Remember your new password the next time you log in to MyProximus (website and app).

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