How to start with Enjoy!

 As a Proximus customer, you have three types of exclusive advantages in MyProximus: Enjoy! experiences, Enjoy! deals and Enjoy! surprises.

Consulting Enjoy!

To view the discounts, competitions and surprises of Enjoy! you must be registered and logged in to MyProximus. Can't register or log in?

You can then view the Enjoy! offers on MyProximus (via the app or web):

  1. Via the app: in the MyProximus app, tap on Enjoy! at the bottom right.
    Via the website: click the button below and sign in.
    View Enjoy! Opens a new window
  2. Click on the offer of your choice:
    • Enjoy! deals: Exceptional discounts with our partners or exclusive Proximus events.
      Check how long your discount or reward is valid for. You can only use it once.
    • Enjoy! experiences: Participate in our contests and win a unique and unforgettable experience.
      The winners are informed by e-mail.
    • Enjoy! surprises: These gifts you only see on special occasions, e.g. on your birthday or on Customer Appreciation Day. Follow the steps to get your surprise.

      Check how long it is valid for. You can only use it once.

It doesn't work or you have a problem?

Check your situation. We'll help you further.

Check if you’re in this situation:

  • In MyProximus, if you don't see your name, initals nor photo at the top, then you are not correctly logged in or registered.
  • If your mobile is paid by your work, you can't participate in Enjoy!
  • You must be over 18 years old.

Proceed as follows:

  1. Consult Enjoy! as described above. Make sure you are registered and correctly logged in to MyProximus.
  2. Still unable to find the surprise from the text message? Also check the Reward History section, because the offer in the text message is only valid for so long. Also watch out for suspicious e-mails and text messages.
  3. Did you go through steps 1 and 2, but you still don't see the surprise? Please contact us via chat or by e-mail and make sure you have your  customer number  at hand.

Our Enjoy! deals, experiences and surprises have a validity date.

  • We update our top discounts and contests every month.  So make sure to check the Enjoy! section of MyProximus regularly to discover our latest offers.
  • Surprises will be sent to you by text or email on special occasions.

You can find all your won and claimed advantages, even after their expiry date, via MyProximus. Proceed as follows:

  1. Consult Enjoy! as described above.
  2. Click the Reward History section.
  3. Select the gift or benefit. You will then find the code, voucher or link with a mention of the expiry date.

You can only use your discount or reward once before the expiry date.

Once the code has been used or its expiry date has passed, it will no longer be valid. However, if your code doesn't work before the expiry date, please contact us by chat or e-mail. Make sure you have your customer number at hand.

Once you have confirmed an Enjoy! surprise, we will show you the gift and the expiry date:

  1. Consult Enjoy! as described above. Let er op dat je ingeschreven bent voor MyProximus en je correct bent aangemeld.
  2. Click on the Reward History section.
  3. It gives you an overview of all the gifts that you have used and that you can still use until the expiry date.

All winners are contacted by e-mail within 5 working days after the end of the contest. If you have not received an e-mail, you haven't won unfortunately.
You are one of the lucky winners, but you haven't received your (e)tickets? Please contact us by chat or e-mail. Make sure you have your customer number at hand.

Do you have a question?

Ask one of our advisors. Make your choice: