Install the Cloud app

Are you having issues with the Cloud app after an update?
We recommend that you update the app again or reinstall it. This should solve your issue.

Have you activated your Cloud account? In that case, you can install the Cloud app for free on your mobile, tablet or computer. After that, log in with your Proximus login and password to gain access to the Cloud.

 Installing the Cloud on your mobile or tablet

  1. Download and install the Cloud app for free on Play Store or App Store
    Play store Opens a new window
    App store Opens a new window
  2. Open the app and accept the general conditions.
  3. Fill in your MyProximus login and password and click Connect.
    NB: you can no longer log in using your old Cloud login and password.
  4. If you want, you can choose to add files to the Cloud via an automatic backup.
  5. Follow the tutorial to discover all the possibilities of the Cloud.

 Installing the Cloud on your PC

  1. Download the Cloud app on your PC via MyProximus.
    Download Cloud für PC Opens a new window  
  2. Open the downloaded file (.exe) and follow the installation instructions on your screen.
  3. Open the app and accept the general conditions.
  4. Fill in your MyProximus login and password and click Connect.
    NB: you can no longer log in using your old Cloud login and password.
  5. If you want, you can choose to add files to the Cloud via an automatic backup.
  6. Follow the tutorial to discover all the possibilities of the Cloud.

 Installing the Cloud on your Mac

  1. Download the Cloud app on your Mac via MyProximus.
    Download Cloud für Mac Opens a new window
  2. Open the downloaded file (.dmg) and drag the app to the Programs folder.
  3. Open the app and accept the general conditions.
  4. Fill in your MyProximus login and password and click Connect.
    NB: you can no longer log in using your old Cloud login and password.
  5. If you want, you can choose to add files to the Cloud via an automatic backup.
  6. Follow the tutorial to discover all the possibilities of the Cloud.

You still have another question about Cloud? Check our other FAQs or contact us.