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Change your subscription or Pay&Go card

You can easily switch to another rate plan free of charge if you already have a Pay&Go card, subscription or Full Control (What is Full Control?).

Want to know the rates of your current plan? Consult your rates. To know the name of your current Pay&Go rate plan, type #122# and press the call button.

Switch to a Pay&Go card

  • If you already have a Pay&Go card, you can call the toll-free number 1911. You are allowed to change up to three times per year; as from the fourth time, you will pay € 6,20 per change.
  • If you have a subscription or Full Control, you can contact our customer service to transfer to a Pay&Go card. Is your mobile number part of a Pack? In that case, please visit one of our shops.

Switch to a subscription or Full Control

  • If you have a Pay&Go card, you can choose and order a subscription. If you still have calling credit left on your Pay&Go card, this will be, except for promo credit, automatically deducted from your first bill.
  • If you have a recent subscription or Full Control, you can switch to another subscription or Full Control in MyProximus. Is it not possible in MyProximus? Please visit one of our shops.

Note: Did you choose a mobile phone when you took out a subscription? Usually, you can change your rate plan afterwards, but you can't change your DataPhone option.

MyProximus app

  1. Open the MyProximus app and log on as an administrator. You don't have the app yet? Download the MyProximus app.
  2. Tap Products .
  3. Scroll down and tap the My Mobile card.
  4. Scroll down and tap Prefer another subscription? under My subscription.
  5. Choose the desired subscription and tap Order. If you can't change your subscription online, you can contact us directly here.

MyProximus website

  1. Log in to MyProximus as an administrator to view your products. You don't have an account yet? Register to MyProximus.
    View your products
  2. Tap on your mobile number.
  3. Scroll down to the middle of the page. Under Your mobile subscription, click Show alternative plans.
  4. Choose the desired plan and click Order.
  5. Click Confirm to change tour subscription.

Do you have a question?

Ask one of our advisors. Make your choice:

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