Have you taken part in televoting for your favorite TV artist? Have you purchased a public transport ticket or a car park ticket per text message? Have you bought digitally an app or number? Your Netflix subscription on Proximus TV?
These services or purchases are provided by an external service provider.
These amounts are grouped together on your bill or payment statement. They are broken down into 2 sections:
If you need a separate bill for these services, please contact the service provider in question.
You can view the details (date, amount, provider) online via MyProximus. Depending on the type of subscription you have, proceed as follows:
NB: You can also view mobile payments (purchases you have made via your mobile phone, smartphone or tablet) in the MyProximus app (My Usage>My mobile payments). These will appear between 30 minutes and 48 hours after your purchase and will remain visible for the duration of the month underway.
For more information about your purchase or service, please contact the supplier first. Follow the steps below.
We advise you to pay your Proximus bill or payment statement on time and in full. In case the service provider doesn’t react to your e-mail or phone call, you can contact us.
If you want to limit these types of purchases in the future, you can set a limit for mobile payments or you can stop pay-for text messages and block pay-for numbers.