Happy House

Always close, in all nooks and crannies of your home

Get the very best out of Internet and TV

With a free check at your home

That's why there's now Happy House.

Whether you make calls, surf or stream: everything has to work smoothly, right?
We'll simply stop by your home and check everything, to be sure that all works smoothly. Just have your computer, smartphone and tablet ready!

How much does it cost? Not a cent. 

Request your free visit

Plan your free Happy House visit, a technician comes by

What will we do?

Our technician will verify everything, down to the smallest detail:

  • All Internet and Wi-Fi connections are checked so they are secure. Configuration of  all computers, tablets and smartphones in your home included.
  • Test of the mobile network in your home, for as strong a coverage as possible.
  • Check of your modem and decoder. He will also replace a device if necessary.
  • And he'll provide a more in-depth explanation about the MyProximus and Proximus TV apps.

Have any other questions? Our technician will be happy to answer them!

​General conditions

The visit is scheduled based on availability and Proximus' planning capacity. The visit itself (travel and work hours) is free of charge. If specially adapted or additional items of equipment are necessary, they will be proposed to you without any obligation to buy on your part and you will be billed for them where applicable. Only damaged decoders will be replaced.

Do you have a question?

Ask one of our advisors. Make your choice:

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