Manage all digital interactions from one place

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  • Optimal experience for clients and employees
  • From less then € 50/month per user
  • Training for employees possible
Curious how #interact works?

#Interact

Save time and avoid duplication, eliminating the need to connect to each individual digital platform

A central interface for all conversations on your social networks and digital channels such as Twitter, Facebook, Messenger, Chat, Whatsapp for Business

  • Answer visitor questions directly through their preferred channel
  • Route the messages to the right employee, based on language and skills
  • Connect #Interact to your chatbot so that an agent can resume the conversation that was not successful
  • Integrate #Interact into your CRM system for optimal follow-up
  • Better overview of your team's activities thanks to reporting tools

Usage of social media as communication tool increases efficiency and gives your company a modern and attractive image to the new generations of clients and employees

Did you know that:

  • Many customers who complain on social networks expect a response within 60 minutes
  • The main cause of a negative experience with a chatbot is the lack of an appropriate answer, contact with a physical person is therefore highly desirable
  • Your own employees also expect qualitative communication with the HR department within the company

Applications

React fast

Travel agents and leisure services are often overwhelmed with online requests for bookings, advice, flight information or even complaints. #Interact gives a better view of all these interactions and allows you to respond faster and in a more personalized way.

The customer comes first

From inquiries to after-sales complaints, consumers are constantly moving from one channel to another throughout the purchase process. High-quality customer service via social media can ease the workload.

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Choose the right channel

Make an appointment, change the options of your future car, ... or even let customers send a photo of their damaged car and get an initial repair estimate online: the automotive industry is constantly looking for suitable channels to attract and attract customers.

HR online

Your employees can easily request or send a medical statement via their smartphone. Obtaining information about a pay slip or fringe benefits, solving IT problems is very easy through mobile applications and chat.

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