Enterprise Data & AI

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7 practical lessons from over 250 AI projects

The implementation of AI is still a bumpy road in many organizations. Anyone who wants to be successful must look beyond the hype. Experts Benoît Hespel (Proximus ADA) and Dirk Luyckx (Codit) share the 7 most important lessons from over 250 AI projects.

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Our Data & AI solutions for enterprise challenges

Business intelligence (BI) solutions

Turn raw data into clear dashboards and reports that everyone can understand. Through our center of expertise, CODIT, we build BI platforms that provide a unified view of data across departments.

Enterprise AI solutions

Through our centers of expertise, ADA and CODIT, we help your organization automate processes, improve customer experience, and make faster decisions. Typical use cases include predictive analytics, intelligent assistants, and AI‑powered decision support.

Internet of Things (IoT)

Connect machines, vehicles, and sensors to monitor, analyze and improve your operations in real time. Use IoT data for predictive maintenance, procesoptimization, and safer operations.

Electronic smart labels

Update prices and product information digitally across your stores or warehouses. Reduce manual work, avoid errors, and link your labels directly to stock and ERP systems.

Customer stories

AI‑driven call analysis

AI analyzes call recordings to identify patterns in customer conversations and improve service quality.

Data-driven, personalized care

To enable hyper-personalized and preventive care, Nipro is building a new digital healthcare foundation together with Codit as its cloud and AI partner. This collaboration lays out the groundwork for smarter, data-driven dialysis care.

Bringing visitor experience and insights together

Plopsa Group enhances the visitor experience through its own app, powered by a central data platform. With Codit’s expertise, back-end systems are connected to create data-driven value for both visitors and the organization.

Why choose Proximus NXT for Data and AI services?

Proximus NXT covers the entire lifecycle: data and AI strategy, data integration, platform development, AI model design, cloud and security, and 24/7 managed services.

Deep expertise

Rely on 300+ experts.

Local data sovereignty

Keep your data secure in our Belgian data centers in Evere and Machelen.

Strong cloud partnerships

Benefit from our status as a Microsoft Azure Expert MSP and our AI partnerships with AWS, Google Cloud and Mistral AI, detailed in our European AI partnership with Mistral AI.

Certified security

Trust in solutions backed by ISO 27001 and ISAE SOC 2 Type II certifications for key ICT solutions and managed services.

The impact of AI on cybersecurity

During Think NXT, Benoît Hespel, Head of AI at Proximus ADA, outlined the transformative role of artificial intelligence in reshaping cybersecurity defences while simultaneously empowering cybercriminals with more sophisticated attack strategies.

Our methodology

AI Hackathon

Turn AI ideas into concrete opportunities

Bring business and technology teams together to identify high-impact AI use cases, validate priorities, and build a practical roadmap for action.

AI Pilot

Prove the value of AI before you scale

We rapidly design and implement a pilot tailored to your business challenge, allowing you to validate outcomes, measure impact, and build confidence for wider adoption.

AI Readiness Assessment

Make sure your organization is ready for AI success

Assess your governance, technology, data, security, and operating model to identify gaps and create a clear roadmap for successful AI adoption at scale.

Data Governance Assessment

Build the trusted data foundation AI depends on

Evaluate your data quality, accessibility, governance, and compliance maturity to ensure reliable, secure, and scalable AI outcomes.

Our Data & AI experts

Yashfeen Saiyid

Data & AI Practice Lead at Proximus NXT

Proximus NXT helps organizations turn AI into business value by starting from data foundations and real use cases rather than technology hype, as explained in "The importance of data and AI within organizations".

Dirk Luyckx

CTO Codit (Proximus NXT group)

Dirk advises on cloud, data integration and AI architectures, explaining how to move from experimentation to industrialized AI in his interview on the potential of AI.

Benoît Hespel

Head of AI at Proximus ADA

Benoît leads AI development at Proximus ADA and has worked on more than 250 AI projects, sharing key lessons in "7 practical lessons from over 250 AI projects".

Our approach to Data & AI solutions for large enterprises

We follow a clear, step-by-step approach to help you turn AI and data into business value:

Data security, sovereignty and compliance

At Proximus NXT we ensure:

Frequently asked questions

NIS2 raises the bar for cybersecurity across essential sectors, so your AI data flows and infrastructure must be secure and resilient against cyberthreats. Hosting data in Belgian data centers and using managed security services from Proximus NXT Cybersecurity helps you meet these stricter compliance requirements.

For more details on NIS2 obligations, see NIS2: what measures should you take?

The best use cases lie at the intersection of high business value and available, high‑quality data. An AI Discovery Mission helps you scan your operations and prioritize projects with fast ROI, such as automating routine tasks or optimizing stock.

Data & AI services help organizations collect and connect data, then use artificial intelligence to automate tasks, predict outcomes, and support better decision-making.

Costs depend on scope, data readiness and integration complexity, which is why Proximus NXT always starts from a clear business case and a roadmap tailored to your situation. You can discuss budget ranges during a call with a Data & AI expert.

Your data is stored in Proximus data centers in Evere and Machelen in Belgium, with options for hybrid and multi‑cloud. For sensitive workloads, you can rely on our private and sovereign cloud solutions to keep data under Belgian and European control.

You don’t need your own AI team to get started; Proximus NXT and Proximus ADA provide over 300 data and AI experts who handle the design, building and operation, while your teams focus on business knowledge and operations.

We define baseline metrics upfront (costs, time, error rates, sales, satisfaction) and track improvements after go‑live to calculate ROI. You can see concrete examples in 7 practical lessons from over 250 AI projects.

Our solutions are built on infrastructures and services that comply with ISO 27001 and ISAE SOC 2 Type II, supporting GDPR, NIS2 and sector‑specific regulations. Details are available on our ISO certificates & ISAE attestation page.

Yes, we design hybrid and multi‑cloud architectures that combine Belgian data centers and private clouds with platforms such as Microsoft Azure, AWS and Google Cloud. This is part of our broader ICT services for large companies.

We use an AI Discovery Mission to analyze your organization, demystify AI and identify use cases with the highest impact and feasibility, then map them on a practical roadmap.