How is fiber installed in your business?

The type of installation varies depending on the type of building: Independent or shared building? Select your type of building and find out how fiber will be installed.

What is fiber exactly?

Fiber is the technology of the future. The fiber cables transmit data over long distances at the speed of light and thus offer many advantages, including an ultra-fast and much more stable Internet connection than with traditional copper cables.

Proximus is therefore modernising its network by gradually replacing these copper cables by fiber cables. And unlike most other operators who stop at the street, Proximus is installing fiber right into your business, to ensure the best possible performance now and in the future. In the long term, our copper network will be completely replaced by this new technology.

Why should I take fiber for my business?

Thanks to fiber, you have a super-fast and stable internet connection, ultra-low latency, a sharper image than ever on all your screens and, above all: you’re ready for the future:

• Ultra-fast Internet: surf and share your files with colleagues and customers faster than ever before. With fiber, never again is your patience put to the test.
• Stable and reliable Internet: upload and download large files without interruption even if all your colleagues are connected at the same time.
• A sharper image than ever on all your screens: whether it's on your TV, tablet or smartphone, with fiber, no detail will escape you.
• Ready for the future: in the future, more and more devices in your business will be connected to the Internet. With fiber, you will easily cope with this evolution.

Already a Proximus customer? Please note that your current copper cable will have to be replaced by fiber soon anyway in order to meet the ever-increasing need for connectivity and to guarantee you the best performance today and in the future.

Is the installation of fiber in my premises completely free of charge?

Yes, your fiber connection is completely free for any activation of a Fiber pack, whether you’re a Proximus customer or not. If you choose a different fiber product, such as Internet Fiber only, €48.76 excl. VAT installation costs will be charged in case of new installation.

How long does the installation take?

The installation takes between 2 and 4 hours, but don't worry, the connection will be actually disconnected for only a few minutes, so you’ll be able to continue your activities.

How can I find, change or cancel my appointment for the installation?

The appointments made are always confirmed by email and can be viewed or changed later via the personal link in the e-mail. You can only cancel an appointment by telephone on 0800 55 500.