Fax via VoIP problems
With i-Office and Bizz IP Mono or Duo you can fax as well as make calls over VoIP (Voice over IP). Problems with your fax machine? Check your modem. Does this not solve the problem? Reset the settings of your fax machine.
Please note: not every fax machine is compatible with VoIP. Read your machine’s manual to make sure that it supports fax transmission over VoIP.
- Check the connection on the modem
To fax via VoIP your fax machine must be correctly connected. Is your fax not working? Check your connection:
- Check the cabling: verify whether your telephone cable is connected correctly both on your fax machine and the green port of your modem.
- Check devices connected in parallel: disconnect any devices connected in parallel (on other phone ports) and test your fax machine. Does it work now? If so, one of the other devices may be jamming the signal.
- Check the settings of your fax machine
Activate the error correction mode of your fax machine. No improvement? In that case, reduce the transmission speed. To do so, consult the manual of your fax machine. Do you have a Belgafax machine? If so, read our online user manuals .
Couldn’t find a solution? Contact us .