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Password of Call Connect

Are you a new user or have you forgotten your Call Connect password? Configure a new password on the Call Connect Web Portal.

NB: If you change the password in the Call Connect Web Portal, then you also have to change the password for the Call Connect app on your mobile phone, PC or Mac.

  1. Surf to the Call Connect Web Portal and click Forgot user name or password?

    Forgot user name or password for Call Connect?
  2. In the Username field, enter your username (e.g. usr12345678). You can find it in the e-mail you received upon the activation of Call Connect. You've lost this e-mail? Consult your Call Connect administrator or contact us.
    Enter your username to reset your Call Connect password
  3. In the User type field, select Enduser.
  4. Click Confirm.
  5. You will receive an e-mail with a temporary link to reset your password. Click this link.

    Click the link in the e-mail you've received from Call Connect.
  6. Enter your username again, choose a new password and confirm this password. The password must have at least 8 characters including 1 uppercase letter, 1 lowercase letter, and 1 digit.
  7. Click Confirm and OK.

You can now log on to the Call Connect Web Portal or the Call Connect app.


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