No more bill shocks: manage your mobile data volume.
Thanks to the MyProximus application, you can obtain an overview of your calls, messages (SMS and MMS), and Internet usage at any time, with a single click. Download the MyProximus application onto your mobile phone, smartphone or tablet. You will find this application on Google Play Store, App Store, etc. You can also download MyProximus via Wi-Fi but for this you need to surf at least once a month via 3G.
To spare you any bill shocks regarding your mobile data usage, Proximus sends you SMS messages to inform you of your usage, in Belgium and abroad. This service is activated automatically. No SMS messages are sent between 10 p.m. and 7 a.m. (Belgian time). A surfing speed limit of 128 Kbps is applied if you exceed your volume limit for Internet On GSM Favorite. You will also be informed by SMS. This is to help you avoid paying extra costs if you large volumes of data.
Surfing limit in the Europeen Union
In accordance with EU regulations, your mobile Internet connection will be cut off when your bill reaches €60 while abroad. This way, you avoid surprises on your bill. When you surf abroad, your mobile Internet connection is cut off as soon as your bill reaches €60. You will be alerted by SMS just before you reach the surfing limit and when you actually reach it. The surfing limit applies until the next billing period. You will receive an SMS as soon as you can surf abroad again. If you have a subscription for surfing at a cheaper rate when abroad, this surfing limit will be applied when you exceed your bundle of €60.
(De)activate the surfing limits
Customers who want to deactivate this surfing limit should contact their account manager or call the Proximus customer service via the short number 8480.
Mail notification to Fleet manager
This free service, available in MyProximus, provides a daily e-mail notification with reports on end users who have received a data text message the previous day. This allows the Fleet Manager to act accordingly to inform end users, increase volumes, etc. These reports only contain mobile numbers the Fleet Manager has access to. The Report history is accessible through MyBusiness and provides an overview of the last 7 days.
- select 'Notification report' from 'Data Usage Reports' menu
- click 'Activate'
- select the footprint (national-Roaming-Both)
- add e-mail address (if different from auto-fill)
- Available reports
- access 'Available reports' with MyBusiness credentials from the 'Data Usage Reports' menu
- last 7 days history stays available
- the footprint can be edited
- reports can be deleted
- usually at the beginning of the bill cycle
- no text message is sent when no report is available