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Personal service via a telephone exchange
In the past, you could connect only landline phones and DECT phones with a limited range to a telephone exchange. Thanks to the FMC option, smartphones can now also be integrated in the telephone exchange, making employees much more mobile and ensuring the customer gets a better service.
In the past, only landline phones and DECT phones could be connected, with a range that was limited to a telephone exchange. Thanks to the FMC option it is now possible to also integrate smartphones in the head office, which enables much greater employee mobility and better customer service.
The intermunicipal company for the treatment of household waste in Meetjesland (IVM) uses a Forum 700 telephone exchange internally to optimize collaboration between its employees and externally via a toll-free 0800 number that allows it to be attentive and always available to the population in matters regarding waste collection and treatment.
Thanks to the Forum 700 telephone exchange and mobility solutions (headsets and wireless phones), the “Thermes de Spa” manages between 200 and 600 calls per day for reservations by limiting waiting time through an interactive menu and by giving a professional image of a service and well-being company that listens to its customers' needs.